- Jun 28, 2012
That makes sense. Thanks for the screenshots camarchi01.I think live chat has a queue limit or something that grays it out until they are available.
I wonder if the same thing happens with phone. I've seen complaints today that the phone option is not available. Maybe when they hit a certain threshold of calls, they remove the call button so the backlog does not build and thereby encourage people get help other ways.
With Twitter down from the big cyber attack today, maybe that has put more strain on chat and call support.