Google My Business Review: Auto-Suggested Reply

Joined
Oct 17, 2018
Messages
95
Saw something for the first time today: Google auto-suggested a reply for us when replying to a review. When clicking the "reply" button, it auto-populates a "suggested reply". The reply itself is really basic and I wouldn't bother using it, but hey- new updates to GMB that aren't really helpful are always nice.
Sidenote: it also seems to only activate whenever the user just leaves a rating without writing anything.
 
Joined
Oct 17, 2018
Messages
95
Another signal of how important the consumer's voice is to Google.
...and the engagement from the business.
This is how I see it as well. Sure, it's a fairly useless little update, but it's just another reminder that Google is pushing for consumer-business engagement on the reviews.

Also, they are pretty generic. "Thanks for your five-star review.", "Thank you for the five* rating."- that kind of thing.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
284
Some business owners really need this when they have the urge to rage reply to negative reviews...I'm not seeing it as an option for those in the account I checked though, unfortunately.
 

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