We had this happen to us within the past 2 weeks and haven't had any luck getting it resolved. Since we're a garbage company, it's hard to get reviews as it is. In the past 5 years we've worked our buts off to get the 240+ reviews that we did with an overall rating of 4.7-4.8 stars and now its all gone. Like some have said previously, there is now a new GMB listing that isn't ours and contains no images or real content. Hopefully, we'll get this cleared up real soon as our advertiser, Dex Media, is also working on it on their side as well.Update: Google has got back to me on several cases where this happened. They make it sound like the issue is fixed, but it's not. So far only 30-50% of the reviews have come back. One case I was assisting with had 1700 before and is currently at 900. Ouch. It's now been a few weeks so this is becoming painful for many SMBs.
I couldn't agree more. The only way to survive in this industry is to be aware of what's going on and know more than the support reps do lol.It drives me crazy that a lot of the time the support reps are out of the loop and have no idea what is going on. If the latest rep is to be believed, Google knows what's going on and has a long queue of reviews they are slowly adding back. Of course, that could also be incorrect information, but I'm hopeful.
Hi Harish -
Robinius & Harper, L.L.P. @ 1511 E Levee St suite b, Dallas, TX 75207, USA is now marked as PERMANENTLY CLOSED.
Can Winocour Law get its old reviews back now please?
"Please tell Harish we have done everything he asked us to do, and we would like our reviews back now."
"OK, I will let him know. He will be in touch with you."