Hey SmallBizGeek I really don't agree with "unless you're an Adwords customer".
Business support and AdWords two separate departments and countries. I have never encountered a review being removed because they were and AdWords customer.
JRobbins reviews are probably the biggest let down when it comes to support, the reason being is that Google stance is that there is no way to determine a customers experience is correct or not.
Forget about, "they were not a customer". The only thing they will act on is profanity, naming of employee, racism, illegality and in the case of spam, they need to be able to tie the account to the spam.
Anything else not really a chance, because of the original " no way to judge an experience"
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