Google Reviews Not Showing Up for our Client

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
9
Hey guys, one of our client's informed me that several of their customers have told them that they have left 5 Star Google reviews in the past couple of weeks, but they are not showing up. The most recent ones are from over 2 months ago. What would be some of the reasons they aren't?

Thanks in advance for your help and feedback. (y)
 
Last edited:

Yan Gilbert

Administrator
Joined
Oct 15, 2016
Messages
287
The filter is catching them and it could be for various reasons.
Could be some words in the review that are getting caught.
Are the reviews being left at the place of business?
 

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
9
The filter is catching them and it could be for various reasons.
Could be some words in the review that are getting caught.
Are the reviews being left at the place of business?
Thanks for the reply, Yan. I agree with you concerning Google's filter. Pretty sure that's the culprit. The reviews are not being submitted from their offices.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
165
Ask your client to check their GMB dashboard. If the main screen shows 7 reviews and the reviews tabs shows 5, then this is a bigger issue that a lot of users are experiencing. Google is aware of this and looking into it.
 

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