The title pretty much tells it all. A client had a single review that was not showing up, but we had a screenshot from the reviewer. I went through the usual "missing reviews" step. Filled out all of the information, attached the screenshot. 3 Days later I received a response from google "We've now reinstated the reviews that don’t violate Google's policies. We’ve found a few reviews that violate our policies so we didn’t reinstate them."
All of the 1 star reviews, were spam (outside of US, competitor, wrong business, etc) and we worked with support to get them removed over the last few years, they are now all live again.
I've opened a new case with google support, referencing the previous case number.
If anyone else has an experience like this please let me know, I am about to lose a big client because of this. At the very least, let this post be a warning that this can happen.
All of the 1 star reviews, were spam (outside of US, competitor, wrong business, etc) and we worked with support to get them removed over the last few years, they are now all live again.
I've opened a new case with google support, referencing the previous case number.
If anyone else has an experience like this please let me know, I am about to lose a big client because of this. At the very least, let this post be a warning that this can happen.
