Yes, I agree. Since it's Google's "house", they get to make the rules, no matter how arbitrary or ill-conceived. It seems like the best defense here is to work hard to encourage postings of authentic favorable reviews, no?..Review snippets cause quite a bit of grief already, due to the lack of control over which review is used and arbitrary choice of words...or even taking a phrase out of context so that a positive becomes a negative...
Unless there's a bit more weight behind the reviews chosen for this feature, then I see the same problems coming up for business owners.
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