How has your experience been so far with Google's Redressal Complaint Form?


Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
915
Has anyone here submitted any reports with the new form AND received an outcome from the submission? If so, please tell us about it.
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
915
Thanks @BenFisher .

I just submitted my first one. I immediately received an acknowledgment email from Google with what appears to be a tracking number or case number, but that's all.
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
183
So far that is working as intended. Try submitting another one. Does it give you the same case ID (tracking number)? It should not. You may have to look in the to: area of gmail, the doropdown to see the new case ID>
 

Michael S. Doran

Forum Member
Joined
Nov 18, 2013
Messages
93
I have submitted a very simple and obvious correction and still haven't seen any change.

Report submitted on 2/28.

Name of the business:
Brother Garage Doors LLC - Reputable Garage Door Springs Repair | Replacement Avondale AZ

Should be a very easy review... but so far nothing.

I will update as the situation changes.
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
915
Does it give you the same case ID (tracking number)? It should not. You may have to look in the to: area of gmail, the doropdown to see the new case ID
@BenFisher Indeed, it gives you a different case number for each form submission, although you may have to dig down to find it, as you described for gmail.
 

Michael S. Doran

Forum Member
Joined
Nov 18, 2013
Messages
93
I have submitted a very simple and obvious correction and still haven't seen any change.

Report submitted on 2/28.

Name of the business:
Brother Garage Doors LLC - Reputable Garage Door Springs Repair | Replacement Avondale AZ

Should be a very easy review... but so far nothing.

I will update as the situation changes.
I checked the search results today to see if this has changed and the whole listing is gone. Don't know why, I don't think this is a fake business listing. It seems like it should have simply resulted in the name being corrected. Strange.
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
915
Great question!

I have submitted ten so far. Of those, only one has been accepted and put into effect. The last time I checked was last Thursday.
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
183
Looking like the turn around is about 12 business days so far... anyone else experiencing the same thing?

PS. Looks like they fixed the subject line case ID issue (You are welcome :p )
 

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