How has your experience been so far with Google's Redressal Complaint Form?

Chaddow

Member
Joined
Sep 5, 2016
Messages
80
@Colan Nielsen I have decided to submit the redressal form as this is the only place I can fit all the URL of the images that are causing the problem then raise the ticket number it creates within my twitter conversation
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
80
Is anyone else having a slight delay on the time it is taking for feedback on the Redressal form as of tomorrow it will be 5 and 1/2 weeks on one of the tickets

Do you think they are working on the most recent update changes to the dashboard which is causing the delay ?
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
299
Hello @Colan Nielsen

Do you think that will be ok even though this is not strictly part of the redressal form. cause of the shear volume of of the images that have been submitted some of the GMB users are level 9 and 10 local guides do you think this will make my job alot harder, but I have a fair bit of evidence

however the images are always posted on the same day of every month so there is something automated about it

The redressal form is not to be used to report images or reviews. Only for spammy listings. For both issues, you need to flag the review or image and then head to support after 3 business days.

If you do not get action from support, then you can open a thread in the GMB Community. When you are submitting the list of images or reviews, always provide links to them (in a Google Sheet) , not screenshots. Screenshots will not get actioned on. Also, lastly, if it is an abusive local guide or user, link to their profile as well.
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
80
Hey Callum,

GMB is still digging out of their back-log. I'd resubmit the redressal form at this point in case it slipped through the cracks.
Hello @Colan Nielsen @BenFisher are you aware if google is still working through the backlog

I have resubmitted the same issue for a 3rd time on the redressal form today 49 days ( 7 weeks) after first raising it should I cross my fingers again or start a GMB forum discussion on the topic ?
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
80
Hello @BenFisher

Thanks for letting me know that there is no issue with the backlog

I am submitting it in the same way as other location which has been resolved without issue

But this is a case that I have never come across before as a business on the next block on the street is saying it is within the business that I manage as the one that is my client is a land mark in the local area mall , but the business I am highlighting through the redressal form is not related to our business in any way but has our business name in there address on GMB and on there website all very odd

Very timely blog from @MiriamEllis An Agency Workflow for Google My Business Dead Ends for my situation
 
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