How has your experience been so far with Google's Redressal Complaint Form?

Chaddow

Member
Joined
Sep 5, 2016
Messages
82
@Colan Nielsen I have decided to submit the redressal form as this is the only place I can fit all the URL of the images that are causing the problem then raise the ticket number it creates within my twitter conversation
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
82
Is anyone else having a slight delay on the time it is taking for feedback on the Redressal form as of tomorrow it will be 5 and 1/2 weeks on one of the tickets

Do you think they are working on the most recent update changes to the dashboard which is causing the delay ?
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
329
Hello @Colan Nielsen

Do you think that will be ok even though this is not strictly part of the redressal form. cause of the shear volume of of the images that have been submitted some of the GMB users are level 9 and 10 local guides do you think this will make my job alot harder, but I have a fair bit of evidence

however the images are always posted on the same day of every month so there is something automated about it

The redressal form is not to be used to report images or reviews. Only for spammy listings. For both issues, you need to flag the review or image and then head to support after 3 business days.

If you do not get action from support, then you can open a thread in the GMB Community. When you are submitting the list of images or reviews, always provide links to them (in a Google Sheet) , not screenshots. Screenshots will not get actioned on. Also, lastly, if it is an abusive local guide or user, link to their profile as well.
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
82
Hey Callum,

GMB is still digging out of their back-log. I'd resubmit the redressal form at this point in case it slipped through the cracks.
Hello @Colan Nielsen @BenFisher are you aware if google is still working through the backlog

I have resubmitted the same issue for a 3rd time on the redressal form today 49 days ( 7 weeks) after first raising it should I cross my fingers again or start a GMB forum discussion on the topic ?
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
82
Hello @BenFisher

Thanks for letting me know that there is no issue with the backlog

I am submitting it in the same way as other location which has been resolved without issue

But this is a case that I have never come across before as a business on the next block on the street is saying it is within the business that I manage as the one that is my client is a land mark in the local area mall , but the business I am highlighting through the redressal form is not related to our business in any way but has our business name in there address on GMB and on there website all very odd

Very timely blog from @MiriamEllis An Agency Workflow for Google My Business Dead Ends for my situation
 
Last edited:
Joined
Sep 8, 2016
Messages
75
It's been 6 weeks since I reported keyword stuffing in business names. Google hasn't done anything. I posted in the GMB Community 3 weeks ago and got a response from a "Silver Product Expert" but that didn't seem to help either. Any suggestions? Resubmit the redressal form?
 

Pete

Member
Joined
Apr 19, 2019
Messages
19
They're Baaaack!

Just in time for Halloween and like an old poltergeist, the sites that I spent countless hours reporting to have removed have all come back. They are all employing the same strategy of using virtual office spaces. Customers who call them report being lied to about where they are located. These companies don't have any employees in our city and they certainly don't have any employees in our state. Many of the listings show profile pictures taken from the virtual office leasing company's website.

The worst thing about this is that while they follow the same strategy in every major city and while each listing gets reported, only a few ever get removed. Now it seems that if a listing gets removed, all the company needs to do is get a new virtual office space down the street and start things up again.
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
1,192
It's very frustrating for all of us. It's hard to understand why Google cannot vet new GMB listings against some sort of list of known virtual office addresses and at least place them into a "pending" status for an indefinite period of time, as happens so often to legitimate new listing requests.
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
3,116
It's been 6 weeks since I reported keyword stuffing in business names. Google hasn't done anything. I posted in the GMB Community 3 weeks ago and got a response from a "Silver Product Expert" but that didn't seem to help either. Any suggestions? Resubmit the redressal form?
Hey Paul,

We can't escalate spam listing threads on the GMB forum anymore because that's what the Redressal form is for. I'd suggest sending in another form and be clear that you have already submitted one in the past.
 
Joined
May 21, 2013
Messages
35
I wouldn't have thought that there would be a lot of GMB spam listings for landscapers, but I was wrong. I reported 7 GMB listings four weeks ago using the redressal form but only 1 has been removed.

I have re-submitted for the other 6 but the problems are obvious, I don't know why they haven't been removed:
  • three with disconnected phones plus no websites
  • two where the landscaping website links go to an online pharmacy
  • one with a name that includes not only service & product information, but also the city name and state abbreviation
Is there some backlog going on?!?
 
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