How to manage new "Questions and Answers?"


PaulSteinbrueck

Forum Member
Joined
Sep 8, 2016
Messages
38
Yesterday Google announced a new "Questions and Answers" feature for Google My Business:

https://smallbusiness.googleblog.com/2017/08/answer-customer-questions-on-google.html

I posted a question from a different account than the one that "owns" my local listing to test it out. That worked fine. But when I'm logged into the GMB account manager as the owner, I don't see anything about Questions and Answers there.

Anyone know if there's a way to manage Questions and Answers from the "back end?"
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,396
The only way you get notifications is through the Google Maps app and you have to be signed into the same Google account that you use to manage the listing in GMB.
 

PaulSteinbrueck

Forum Member
Joined
Sep 8, 2016
Messages
38
Thanks Joy. So right now there's no way to add FAQs or respond to questions posted by customers from the back end, right? You've got to do it through the app or mobile device like a customer would?
 

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