They most definitely game their reviews. Whenever I call, they push me for a review if it was easily solved, but if it is a difficult case they routinely disconnect me before I would get to the review.Hey [MENTION=2197]HoosierBuff[/MENTION] can you record the call next time and private message it to me? I'll send it to Google if they are doing this because I don't believe they're supposed to be.
I just got off of a call with Google Ads support. The problem had to do with billing and my client needs to add a new card before they will restart the ads, even though they have a 0 balance. At the end the representative asked me to hold for a short survey and then I was disconnected. This regularly happens when the end result is less than me being happy. They only put me through to the survey if they are confident it will be a good review.@Micahel S. Doran
Definitely send me the recording as well if you have the opportunity to record a future call. I don't think this should be happening and Google would wanna know about it.