Incorrect "Located in" Description in Client's Knowledge Panel

CoRichardson

Member
Joined
Feb 13, 2020
Messages
20
Hi all!

I'm dealing with a strange issue that I've been trying to get addressed since early March with no success. One of our clients (see info at the bottom of this post) has the wrong information on their Knowledge Panel. Their address is incorrect even though it's correct on the back-end of GMB AND a rogue customer edit has them listed as located in "Kimberly Court Apartments," which is also incorrect. I have tried the following:

- Submitted a ticket to GMB Support in early March. Still no response as of 7/17.

- Reached out to social media support right before it was suspended due to COVID. Unfortunately, it was suspended about a week later and they never got back to me. I have tried to reach out 4 times since, and every time I get the "temporarily suspended" automatic message.

- Submitted a customer edit (from multiple accounts) correcting the address. No success. Note: Naturally, I also edited the address on our dashboard, even though it didn't need to be edited, in the hopes that it was just "stuck" for some reason, but nothing changed.

- Submitted a customer edit (from multiple accounts) correcting the map marker, which was off. This was successful, but it has since reverted back, so it's incorrect again.

- Submitted a customer edit (from multiple accounts) correcting the "Located in" incorrect info. No success.

- Asked this question (verbatim---luckily I saved it) in the Google My Business Help Community, but it looks like Google removed it:
1594993195754.png

Can anyone provide any insight on what I can possibly do beyond this point? The client is getting irritated that the issue is not being addressed and I am beyond frustrated. Thanks so much for any and all insight!

1. Business Name: Fixari Family Dental
2. Business Address: 4241 Kimberly Pkwy, Columbus, OH 43232
3. Maps URL: https://www.google.com/maps?cid=1219855627553440514&authuser=2&_ga=2.168813798.654807615.1593434981-943219833.1570719158

1594993352422.png
 

Lluc

Member
Joined
Sep 20, 2018
Messages
51
Hi @CoRichardson,

Not sure if it will help but I also suggested an edit and removed the address of Kimberly Court Apartments from the "located within" field.

Screenshot_2020-07-18_at_14_47_21.png


There is also another Fixari Family Dental location, unclaimed, without business information, without reviews, photos called "Fixari Family Dental: Namazi Hamid DDS" but with a link to your homepage.

Screenshot 2020-07-18 at 14.44.13.png



Screenshot 2020-07-18 at 15.07.04.png


Further info, from 1 year ago: Using 'Located within' for multi-location businesses - Local Search Forum
 

CoRichardson

Member
Joined
Feb 13, 2020
Messages
20
Hi @CoRichardson,

Not sure if it will help but I also suggested an edit and removed the address of Kimberly Court Apartments from the "located within" field.

View attachment 6012

There is also another Fixari Family Dental location, unclaimed, without business information, without reviews, photos called "Fixari Family Dental: Namazi Hamid DDS" but with a link to your homepage.

View attachment 6013


View attachment 6014

Further info, from 1 year ago: Using 'Located within' for multi-location businesses - Local Search Forum
Thank you so much! I will see what I can do about that other listing as well. I appreciate you pointing that out to me.
 

CoRichardson

Member
Joined
Feb 13, 2020
Messages
20
Hi everyone, the issue has been resolved! I never heard back from Google Support, but something must have worked because the incorrect "Located in" information has been removed. Thank you all for your advice.
 

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