• Monday February 18, 2019, is the national Family Day Holiday in Canada

    As a result, some of our regular forum members and Local Search Experts will likely be off spending time with family day activities, so you may find that it takes a bit longer to receive answers to your questions.

Issue Claiming Already-Claimed Listings


Joined
Oct 17, 2018
Messages
29
Likes
24
So, everybody is familiar with the process of doing a Change of Ownership process on an already-claimed listing to claim the listing under a new email. We've been having issues since Monday with this not working properly.

The issue is this: When you first try to claim the listing, it's typically supposed to show you the hint (first 2 letters/whether or not it is gmail) of what the email address is that has control of the listing, but it's skipping that part. It's going straight into the blank fields where you enter the address and whatnot from scratch- even though you're attempting to claim an existing listing.

Once you enter the address, Google then pops up the alert about how "it looks like your business is already on Google! Is this your business?" and shows the listing we were trying to claim in the first place. Select the radio button, go on claiming as normal, and then it lets you do phonecall verification right then (instead of making you wait 7 days)- all without ever showing you the email hint.

Do the phonecall verification, and then the listing is marked as duplicate because it created a new listing instead of claiming the existing one like it's supposed to.

I remember this issue occurring back around May/June of last year and we have not run into it since then. But now, it's doing it for about 90% of our clients we try to set up on Google Maps and it's very frustrating. Unless the client knows their login information, we can't do Change of Ownership to get control of the listing.

Has anybody else run into this lately? I hadn't seen any other threads about it, so I wasn't sure. Just want to see if it's widespread or if it's something on our end.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
147
Likes
110
I'm having this issue as well. It's so frustrating.

Even the direct link to the request access form isn't working for me... it isn't giving the option to select "No" to the question asking if I can contact the current owner, so it's stuck in a loop of telling me to contact the owner and ask them to add me as a manager or owner.

 
Joined
Jun 26, 2013
Messages
42
Likes
5
Just do what Joy said - create the 2nd listing and then contact GMB support to merge the listings together and you now have 1 verified listing in your account...it just requires a bit more work to reach the final solution.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
147
Likes
110
Even though the other listing is claimed by someone else? It's my understanding that Google will not merge listings unless one of them is unverified... I can't unverify a listing I don't have ownership of, which is where the issue is. I can't request ownership. Unless this has changed?
 

Similar threads


Local Search Forum


Weekly Digest
Subscribe/Unsubscribe


Google Product Exert

@LocalSearchLink

Join Our Facebook Group

Top