Issues With Getting a Review From Ex Employee Removed on Google

pony

Member
Joined
Jun 26, 2019
Messages
33
I've spoken with someone through chat 3 times now but have not been contacted through email yet, although I was told a couple days ago that I would be.

The review I am trying to get removed is not from an ex employee, but looks like it might be from a competitor is it's obviously very fake. The reps I have talked to agreed it was very fake and assured me it would be removed soon.

Hoping I receive an email soon.
 

pony

Member
Joined
Jun 26, 2019
Messages
33
So extremely frustrating. After 10 days of deliberation I heard back from the support team today and was told that because the review does not violate any guidelines, it will not be removed.

The review in question is the only non 5 star review at a small business with only 9 total reviews, and is the first one that is displayed when clicking from the GMB panel. The business sells clothes in Arizona and the review in question is about art in San Francisco, California but somehow Google us unable to tell this o_O



Does anyone have any other suggestions?
 

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