Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months.

Joined
Jul 16, 2014
Messages
28
Hello, we have had issues in the past 6 months with new reviews not displaying on a client's Google My Business Dashboard or in Google Search/Maps.

Here is a parent that reviewed the school, she has 2 review contributions, but her review to our business is not displayed: Contributions by Marcy Eller

In the last week, we had 3 - 5 additional parents review our school and none are displaying. We read through Google's guidelines and are compliant, wonder if our account is flagged or something?

Business Profile:
Parish Episcopal School

See attached for a screenshot from a parent that left a review earlier this morning.

review-earlier-morning.png
 
Joined
Jul 16, 2014
Messages
28
Thank you, interested to hear what he finds out about this. The client is very confused and unsure if they should continue to ask for reviews on Google.
 

Jac

Member
Joined
Mar 20, 2019
Messages
36
The problem may be with reviewer's profile, They might be using same wifi while posting reviews.
 

Zhivko

Member
Joined
Mar 15, 2019
Messages
51
The problem may be with reviewer's profile, They might be using same wifi while posting reviews.
...or could it be that the owner asks them to write a review while they are in the location?
 
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