Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months.


Joined
Jul 16, 2014
Messages
27
Hello, we have had issues in the past 6 months with new reviews not displaying on a client's Google My Business Dashboard or in Google Search/Maps.

Here is a parent that reviewed the school, she has 2 review contributions, but her review to our business is not displayed: Contributions by Marcy Eller

In the last week, we had 3 - 5 additional parents review our school and none are displaying. We read through Google's guidelines and are compliant, wonder if our account is flagged or something?

Business Profile:
Parish Episcopal School

See attached for a screenshot from a parent that left a review earlier this morning.

 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,495
Hey! Mike Blumenthal was recently looking into a case of another school that was having a very similar issue. I would guess that there is something going on right now with listings for schools & getting reviews. Mike asked Google about it so I'll let you know when we hear back.
 
Joined
Jul 16, 2014
Messages
27
Thank you, interested to hear what he finds out about this. The client is very confused and unsure if they should continue to ask for reviews on Google.
 

Jac

Member
Joined
Mar 20, 2019
Messages
17
The problem may be with reviewer's profile, They might be using same wifi while posting reviews.
 

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