New Display for Service Areas on Mobile

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
3,205
Last week, I noticed a new format on mobile browsers for service areas. It shows a truck icon and mentions a city the business serves. When you click on it, it lists the other areas the business has put in their service areas in Google My Business.

@TomW made us realize this might be dynamic so we checked a different listing in the Greater Toronto Area that had tons of cities listed. The person searching from Toronto saw Toronto, the person searching from Newmarket saw Newmarket. The rest of us were outside the service areas and we mostly saw Brampton (which is a bit odd).

What are you guys seeing with this? I'm only able to trigger it on mobile devices using browsers. It doesn't appear for me on the Google Maps app.



20191216_103811.gif
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
355
I am seeing this.
I am located in Phoenix, my address used to verify is Austin, however the listings show me Houston?

I would think I should see Serves Phoenix and the following areas.

Seems to be a wonky test at the moment, but does explain the reduction to 20 service areas. (For display purposes)
Screenshot_20191216-101643_Google.jpg
 

Wirenut

Member
Joined
Oct 26, 2019
Messages
107
My business is just coming up with ZIP Codes. I guess I should change it in GMB to list the city names?
 

Wirenut

Member
Joined
Oct 26, 2019
Messages
107
I can’t edit my above post so I will add this new one.

Originally when I added the towns I serve to GMB I entered them with the ZIP Code. So it said Townname, NJ 01010

I just changed it now by entering the town name into the search for each town, and now it’s listed in GMB as Townname, NJ, USA.

Even though it says “under review” in GMB, it has now changed in the mobile search results to list all the towns that I serve instead of the ZIP Codes like I mentioned above.
 

Wilsongs

Member
Joined
Dec 11, 2018
Messages
4
I can’t edit my above post so I will add this new one.

Originally when I added the towns I serve to GMB I entered them with the ZIP Code. So it said Townname, NJ 01010

I just changed it now by entering the town name into the search for each town, and now it’s listed in GMB as Townname, NJ, USA.

Even though it says “under review” in GMB, it has now changed in the mobile search results to list all the towns that I serve instead of the ZIP Codes like I mentioned above.
checking that as well. we use counties since GMB limited the number of cities we could use. interested to see if that has a negative effect on our listings.
 

ray

Member
Joined
Nov 26, 2019
Messages
17
they make many none relevant changes but still dose not explain all the ranking fluctuations that are still going on
 

Wirenut

Member
Joined
Oct 26, 2019
Messages
107
checking that as well. we use counties since GMB limited the number of cities we could use. interested to see if that has a negative effect on our listings.
When looking at it in mobile, I assume it lists the counties?
 

Ian Hammond

Member
Joined
Oct 15, 2018
Messages
22
Seeing this same thing for accounts I am checking. On mobile using a browser.

When I click the truck or text it does show me all geos listed, not just a few. Maybe this is because I am way out of the service area of the clients I am checking on?
To that, for the listing that we used zip codes for a bunch of their service area it doesn't make for great UX to just see that list. We will probably change those over to the geo names themselves.

As for the geo it chooses to show for "Serves _____ and nearby areas" is anyone seeing any consistency? It seems pretty random and for now it does seem to ignore the query itself. For ex, for three searches I did with a +city that I know is listed in their service area, "insulation charlotte, NC" "insulation easton md" and "insulation portland maine" it shows a county. For 2 of the 3, the city named in the query isn't even in the county shown.
 

MonicaH

Member
Joined
Jul 24, 2019
Messages
23
Seeing it in NC as well. I'm outside the service area and it's showing one of the smallest possible towns the client serves, instead of the largest (which is where they're physically located and verified). Odd choice of which town to show beside the truck icon... And that stupid truck makes it look like a delivery service!!
 

Wirenut

Member
Joined
Oct 26, 2019
Messages
107
As for the geo it chooses to show for "Serves _____ and nearby areas" is anyone seeing any consistency?
For mine it shows the town that my company is located in. Even though I am a service area business, I gave GMB my address back when it used to ask for it.
 
Joined
Jul 18, 2012
Messages
468
Just chiming in here on January 8, 2020. I'm seeing what everyone else is seeing here in Minneapolis, MN. And this still hasn't rolled out on the app.

Travis
 

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