New Feature: Manually Add "Located In" to a GMB Listing

CarrieHill

Member
Joined
Sep 13, 2018
Messages
24
I have a client who moved from one office to another, 1st office was in a strip mall, 2nd is in an office building. When Google started showing this feature (after she moved) they show her current address with the old strip mall name. Grrrr. I submitted edits, GMB forum questions, etc - still shows wrong "located in" info. I've gone in once a week and edited the listing to delete the wrong location, but it still shows up.....

So its a neat feature, but in my experience, completely untrustworthy.
 

TomW

Local Search Expert
Joined
Sep 1, 2016
Messages
37
Well the feature seems good for suggesting a business is 'located within' something, maybe not so much for suggesting it's 'not located within' something ;)

The issue of the old 'located in' sticking with a listing after they move to a new address is something we've seen on the forum for quite a while. Contacting GMB support and asking them to remove the label is still the best way to deal with that scenario as far as I know.
 

GMBHelper

Member
Joined
Oct 11, 2018
Messages
2
I've looked at N a couple hundred listings that have been set up at a Regus office over the last couple years and I've yet to find one Law Firm that actually has staff at a Regus office during the stated hours.
Thanks. I work with Home Service providers & found same (especially bad in Houston & Dallas area)...never staffed but Google keeps them even when reported.
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,233
Thanks. I work with Home Service providers & found same (especially bad in Houston & Dallas area)...never staffed but Google keeps them even when reported.
@GMBHelper The best way to ensure ineligible listings are accounted for and taken down is to report them at the GMB Forum.

Here's a couple important resources to check out:

How to Properly Report Spam on the Google My Business Forum - The Google Advertiser Community - 1608196

The Ultimate Guide to Fighting Spam on Google Maps - Sterling Sky Inc
 

CarrieHill

Member
Joined
Sep 13, 2018
Messages
24
In my head, it would at the very least clear up some location/proximity confusion because instead of 2 businesses COMPETING for one address, you're telling Gooogle, "No, we're both here symbiotically"

That's all guessing and speculation :)
 

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