[New GMB Bug] Profile Short Name Issue with "Reviews" URL

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,369
There appears to be another GMB related bug. This one is related to the GMB Profile Short Name URL.

Users are reporting that the URL that is supposed to open-up the review window is not working on mobile. I checked a few examples and it seems to still work on some listings but not others.

Here is an example of one that does seem to be working on mobile.

That URL takes a customer directly to the review box where they can select a star rating and leave a review.

1579876202423.png

However, there seems to be a bug where some businesses URL does not open the review box. Instead Google takes the customer to their general knowledge panel.

What are you seeing for your business or clients?

GMB is aware of the bug and we will post an update here when resolved.


For a full list of GMB bugs see - Current Google My Business Technical Issues/Bugs – The Expert's Guide to Local SEO
 

keyserholiday

Administrator
Local Search Expert
Joined
Jul 27, 2017
Messages
239
Google is currently investigating an issue preventing users from posting reviews on mobile.

The workaround, for now, is to open the Maps app and the user/ customer can continue to post the review. Currently, the user is presented with the option to only click on the stars, but both the text and post button are missing.

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