New GMB Messaging - Still Showing in App?

Nikki Stine

Member
Joined
Sep 16, 2018
Messages
32
With the recent change in GMB Messaging and the new GMB App, I've been testing it with my own business. I have seen how the Messaging feature now shows up in the new app under Customers. I even received and responded to a message that way.

But now, when I look in the app, I no longer see the Messaging tab under Customers. Only Reviews and Followers.

I have access to a handful of clients in the app as well... They have messaging setup and I don't see the Messaging section for them either.

I currently DO see the Messaging section in the app for clients who do not have messaging setup yet. When I click on the tab it encourages Messaging setup.

Anyone else have this same problem: could see messaging in the new app originally, but now cannot see it?

I have verified on my desktop that messaging is still turned on under my GMB profile. (same with me couple clients)

I'm using a Samsung phone. Maybe just me?

 

petrakraft

Member
Joined
Aug 15, 2015
Messages
7
With the recent change in GMB Messaging and the new GMB App, I've been testing it with my own business. I have seen how the Messaging feature now shows up in the new app under Customers. I even received and responded to a message that way.

But now, when I look in the app, I no longer see the Messaging tab under Customers. Only Reviews and Followers.

I have access to a handful of clients in the app as well... They have messaging setup and I don't see the Messaging section for them either.

I currently DO see the Messaging section in the app for clients who do not have messaging setup yet. When I click on the tab it encourages Messaging setup.

Anyone else have this same problem: could see messaging in the new app originally, but now cannot see it?

I have verified on my desktop that messaging is still turned on under my GMB profile. (same with me couple clients)

I'm using a Samsung phone. Maybe just me?



Hi Nikki,
I still see the messages in the Messaging Tab under Customers - like it used to be.
Petra
 

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