- Jun 28, 2012
Back in August Google introduced "Help on Social", a new way to ask Google questions on Twitter.
Help on Social, a mobile-friendly site powered by Conversocial, let's you ask questions and get help with any Google product via Twitter. However GMB support was only recently added.
Elizabeth our Google My Business Community Manager just publicly announced a couple days ago that the program is available now for GMB help.
Help on Social, a new way to ask and answer Google My Business questions on Twitter
Help on Social, a mobile-friendly site powered by Conversocial, brings together Google My Business product questions from across Twitter so you can ask questions or help others. Plus, you can earn some nifty points and climb the leaderboards as you help more folks.
Have a Google question? Tweet with hashtag #gHelp!
If you like to express yourself in 140 characters or less, tweet your Google product questions with #gHelp. Our community of expert users -- including Google Top Contributors -- are on standby ready to help!
In case you have not noticed Google Small Business and Twitter have been teaming up on lots of SMB initiatives lately. I find that really interesting. And most people are not aware but Twitter support has been an option for awhile via @GoogleSmallBiz on Twitter. But #gHelp goes beyond getting help direct from Google support on Twitter and pulls in the knowledge base of Google Top Contributors.
All the GMB TCs were invited awhile back to get set up and ready. You'll find Joy, Mike, Priya and others are pretty active there already. I won't be doing it for 2 reasons. 1) RSI 2) Anyone that reads me knows I can't answer a GMB Q in 140 characters. Haha!
And really, as convoluted as GMB issues can get trying to get help on anything that complicated on Twitter in 140 character convos would be tough. But for quick easy answers it's awesome!
So if you want to get Twitter help from Google Top Contributors and Googlers just Tweet #gHelp.
OR if you are an expert and want to help provide answers to GMB questions, check out the program here: goo.gl/helponsocial
P.S. Pro tip: If any of you have set a goal to become a TC some day, in addition to helping at the GMB Community, this would be another great way to show off your knowledge and get on Google's radar.