Old Marketing Company Switches Us To Site Managers

Tyson LinkNow

Aug 2, 2019

A bit of a frustrating issue. I have a client who has a former marketing company who is essentially holding the GMB listing hostage. When he calls the company to release his listing, they tell him that they do not have access and can't do anything. However, when we request access they accept our request and then immediately bump us down to "site managers" which does not allow us to properly manage the listing. In this case, is there anything we can do to get ownership of the listing? If the request was rejected we could appeal and claim the listing, but since they are accepting us I am unsure of how we can gain proper access.

Any help would be appreciated!
Oct 17, 2018
I'm assuming you are requesting access you are doing it as a Manager.

If so, then you need to go ahead and do it as "Owner" to get it away from them. If they approve it, then boom you are the Owner and they are simply a Manager and you can remove them. If they reject it, you can appeal it with phone verification and take it away from them. If they do nothing with it, you can wait 7 days and do phone verification to take it away from them.


Local Search Expert
LocalU Faculty
Jul 27, 2017
Set up an email address with the clients domain I.e. GMB@ and request ownership. Once they grant access and down grade contact GMB support to advise that the marketing company is holding the listing hostage and are refusing to transfer the listing. The listing belongs to the brand and nobody else.

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