Possible Bug: Verification Feature Disappears


m_j_gregory

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Aug 13, 2012
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Hey all,

Just wanted to drop in and report a possible bug our team has been experiencing (we have seen this in 3 different cases over the past week). We wanted to make everyone aware of this issue and possibly receive some feedback if anyone has experience dealing with it. (I apologize if I am late to the game, I've tried searching on this issue and have found nothing on it so far.)

When claiming a listing (via the updated way) utilizing the Local feature in Google+, we are prompted to verify the listing via postcard. Once we receive the verification PIN we have went back into the listing to enter it. However, we return to the listing and notice 3 things:

1. The "In Progress" icon has disappeared.
2. The map underneath the picture has disappeared.
3. The content "Enter PIN" and "Request another PIN" has disappeared.

Please feel free to reference the following screenshots:

Listing pending verification:



Possible 'bugged' listings pending verification:




Has anyone else come across this yet? Any feedback you can provide would be greatly appreciated!

As always, thanks,
Matt
 

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Linda Buquet

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Thanks for sharing Matt!

Does it sound similar to this post at the G forum?
"verify now" button on + business page has disappeared! Can't verify now...

If so one of the Top Contributors just escalated to Google and we are waiting for an answer. So keep an eye on that thread.

Plus I'm going to email this to Google as well so they realize it's an issue affecting more than that one listing.
 

m_j_gregory

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Hey Linda,

Yes, that sounds like the exact same situation. Thank you for such quick feedback, I truly appreciate it! I will follow the thread in the forum moving forward.

Thanks again Linda, your help is invaluable!

-Matt
 

Scott Rawlins

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First time posting to the forum. Has there been any progress made on this issue? I have a client that has had the verification button show for a split second then disappear for quite some time now. Any help would be much appreciated.
 

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