Primary category keeps changing??

georgebizpro

Member
Joined
Dec 4, 2013
Messages
18
Hi all, I have a lawyer client who is a personal injury attorney. On 3 different occasions, his primary category has changed from personal injury attorney (which is what we want it to be) back to general practice attorney. How could this be possible? Who would be making this change, Google? Does someone have access to his GMB or is it possible that a competitor is suggesting the change to drop him in the rankings? Wondering if anyone has ever seen this happen before?
 

heckler

Member
Joined
Oct 28, 2014
Messages
282
It's possible someone is submitting a change request, but I'd check your citations, especially aggregators. You likely have that category somewhere and Google is pulling it into GMB.

I've had a similar issue with a client who was using their Yelp page as their GMB URL. It ended up seeding on some random citations and Google kept updating it back to the Yelp page after we changed it to their new website... (for a couple weeks)
 

SmallBizGeek

Member
Joined
Mar 19, 2017
Messages
49
My issue has always been the lack of or absence of appropriate categories. For clients I have often been forced to pick some generic top-level category. I didn't know a competitor could make a change request though.
 
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