Problems With GMB Suspension Appeals

Sarah FBM

Member
Joined
Mar 28, 2018
Messages
16
I've had this recurring issue recently with GMB suspension appeals. I fill out the form directly from the link they provide in the management page, and I get the following auto e-mail response:
"This email is no longer monitored. If you have privacy related questions, please refer to this page. For any question related to the consumer Google+ shutdown, please refer to Google+ Help Center page. We apologize for the inconvenience."
The "refer to this page" and "Google + Help Center page" are links, but don't provide any help regarding this.

So it seems my appeal request is going to nobody, and I can't reply to the e-mail because it goes to nobody. I've asked for help on the forum, messaged them through their Facebook, and there doesn't seem to be any resolution, meanwhile I have three very angry clients with suspended GMBs (one which has been live without issue for ~5 years) that don't understand this is a Google issue, not a Sarah issue.

Has anyone else come across this recently and, if so, have you found a solution?
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,664
Hey Sarah,

I was bringing this up to Google yesterday because I keep hearing this. They need Case IDs to help isolate the issue. Can you give me yours? It's usually a long number in the subject of the email.
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,664
Thanks Sarah. I sent it to Google. In the meantime, I'd suggest I'd you get in contact with Google My Business directly on social media for the reinstatement since the form might not be working. You can tweet to them at @googlemybiz or message them on Facebook at Google My Business. Usually they respond in 1-5 business days.

If you have any other case IDs that got this auto-response, please post them here so I can add to the thread with Google and hopefully they can identify the issue faster.
 
Joined
May 21, 2013
Messages
11
I have a verified listing that has been suspended too and I have no idea why.

1-5848000026648

While it was a relatively new listing, it was verified and fully optimized, and the client had gotten several Google reviews. The only thing I did, after being added as a Manager, was to edit the url to include https (instead of http), although I'm not even sure that's what triggered the suspension.

It's a listing for a landscape contractor, and the "friendly folks in India" said they needed something like a tax document. They couldn't accept the URL from the California Contractors State Licensing Board but needed a "picture" of the license number, which I sent.

Although it's only been 3-4 days, since I sent the picture, it's incredibly frustrating that the India folks cannot provide any info as to when this might be resolved. It's not reassuring at all that they've "escalated" the issue.
 

Tscplumbing

Member
Joined
Jun 7, 2019
Messages
11
I have a verified listing that has been suspended too and I have no idea why.

1-5848000026648

While it was a relatively new listing, it was verified and fully optimized, and the client had gotten several Google reviews. The only thing I did, after being added as a Manager, was to edit the url to include https (instead of http), although I'm not even sure that's what triggered the suspension.

It's a listing for a landscape contractor, and the "friendly folks in India" said they needed something like a tax document. They couldn't accept the URL from the California Contractors State Licensing Board but needed a "picture" of the license number, which I sent.

Although it's only been 3-4 days, since I sent the picture, it's incredibly frustrating that the India folks cannot provide any info as to when this might be resolved. It's not reassuring at all that they've "escalated" the issue.
Our listing was suspended after updating our address to a new location - did the post card thing, everything was updated and was fine for a week. Then BOOM! hard suspended for no reason. Filled out their reinstatement form, called India idiots numerous times, tried Twitter, email support- we either get no response at all, or unhelpful responses after a week. Our company has lost tens of thousands at this point. Here's the helpful tip I got today via Twitter after waiting 7 days for a reply ....

 
Joined
May 21, 2013
Messages
11
Hey Sarah,

I was bringing this up to Google yesterday because I keep hearing this. They need Case IDs to help isolate the issue. Can you give me yours? It's usually a long number in the subject of the email.
I have a verified listing that has been suspended too and I have no idea why.

1-5848000026648

While it was a relatively new listing, it was verified and fully optimized, and the client had gotten several Google reviews. The only thing I did, after being added as a Manager, was to edit the url to include https (instead of http), although I'm not even sure that's what triggered the suspension.

It's a listing for a landscape contractor, and the "friendly folks in India" said they needed something like a tax document. They couldn't accept the URL from the California Contractors State Licensing Board but needed a "picture" of the license number, which I sent.

Although it's only been 3-4 days, since I sent the picture, it's incredibly frustrating that the India folks cannot provide any info as to when this might be resolved. It's not reassuring at all that they've "escalated" the issue.
It has now been 8 days since Google first asked me to provide a picture of the landscape designer's license, which I provided before I was even off the phone with Google the first time.

I have called Google multiple times about this case, replied to emails they've sent me, sent a message on Facebook, and reached out via Twitter. I keep being told that the issue has been escalated to their "engineers" and that it should be fixed in "48 hours."

This is totally unacceptable - Google is harming my client's business as well as mine (given that he thinks I caused this problem)!!!
 

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