Removing 2 Duplicate GMB Listings

LisaB

Member
Joined
Jul 17, 2017
Messages
14
My client's accurate GMB listing has been verified for years.

But there are two duplicate GMB listing with old addresses. I have signed into my client's Gmail account and reported these duplicates at least 3 times over 6 months. But Google has not removed either duplicate listing, nor have I received an email confirmation from Google. Do I try again and mark these as 'permanently closed' instead of duplicates?

It's too bad GMB phone support is no longer available!
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
375
Does your client have access to those listings or are they unclaimed? If they are claimed, they need to be marked as unclaimed and then contact Google to merge them. Hurry up and do before Google decides that they are legit and your clients listing is the duplicate.
 

LisaB

Member
Joined
Jul 17, 2017
Messages
14
Neither of the duplicate locations have been claimed nor does my client have access to these listings.
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
375
If the listings have any reviews, you will need to contact GMB support and have them merge the listings. Use this new form. If the listings don't have any reviews, you can use the "suggest an edit" feature and mark as doesn't exist and then follow up by reporting them via the redressal form. I am seeing that pending edits are extremely delayed and redressal turn around is over 5 weeks.
 

LisaB

Member
Joined
Jul 17, 2017
Messages
14
Thanks very much.

One of the listings has reviews so I'll ask them to merge it.

The other one doesn't and I reported as a duplicate. So you're saying I should say it doesn't exist instead and then do the redressal?
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
375
Since one has reviews, just email support to handle both unclaimed listings.
 

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