Requesting Reviews for Google Maps | Mobile UX is Painful on iPhone


ccbackus

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I've created a "review sheet" and a separate e-mail "review request" for a client, and the link for Google Maps takes about 4 clicks to get through to where I can write a review. Here's a similar map link: https://goo.gl/maps/KhNDbEMSzDo.

When I open up the link by itself from my iPhone e-mail client, it takes me directly to the Google Maps app. I click on the company name and can quickly scroll down to leave a review.

When I use the same URL as an embedded hyperlink behind a image of a Google icon, then it opens up Safari, and then it takes me about 4 clicks to get through to where I can leave a review.

Any thoughts on how to make it simpler for clients? Should I just put the hyperlinks underneath the icons instead of embedding them? I was trying to make it easier for the end user, but it's not working. (However, it worked fine for the other three review sites I included as options.)

FYI, either link from Chrome on my desktop yields the same results, and I can leave a review easily.​


 
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Thanks for posting a new thread Craig. I'll Tweet this and see if we can get some smart folks to share the best way to make this easier.
 
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Hi Craig,

I agree that targeting the Google Maps app on mobile can be the most streamlined and effective way of getting G+ reviews. I say stick with it! :)

You might try using a URL that specifically targets the Google Maps app on iOS, using the comgooglemaps protocol. For your example business, it's something like:
comgooglemaps://?q=White%20Chapel%20Estate,7601%20Precinct%20Line%20Rd%20,North%20Richland%20Hills,TX,76182&center=32.885396,-97.18653&zoom=15

To target the Google Maps app on Android, you'd build a slightly different link:
geo://32.885396,-97.18653?q=White%20Chapel%20Estate,7601%20Precinct%20Line%20Rd%20,North%20Richland%20Hills,TX,76182

This is the approach we take with our platform, and it has served us (our users) well. But we have the advantage of having reviewers on a landing page where we can auto-detect their device and serve them the right link. I haven't tried your specific approach.

Jon
 
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Thanks Jon,

Was just thinking about pinging you to see if you could help on this one.
Figured you'd have some good advice.

Thanks!
 
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Jon, did you know you can subscribe to just this section of the forum - the reviews forum and be alerted by email when new review discussions pop up?
 

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