Requesting Reviews for Google Maps | Mobile UX is Painful on iPhone

ccbackus

Member
Joined
Nov 19, 2014
Messages
13
I've created a "review sheet" and a separate e-mail "review request" for a client, and the link for Google Maps takes about 4 clicks to get through to where I can write a review. Here's a similar map link: https://goo.gl/maps/KhNDbEMSzDo.

When I open up the link by itself from my iPhone e-mail client, it takes me directly to the Google Maps app. I click on the company name and can quickly scroll down to leave a review.

When I use the same URL as an embedded hyperlink behind a image of a Google icon, then it opens up Safari, and then it takes me about 4 clicks to get through to where I can leave a review.

Any thoughts on how to make it simpler for clients? Should I just put the hyperlinks underneath the icons instead of embedding them? I was trying to make it easier for the end user, but it's not working. (However, it worked fine for the other three review sites I included as options.)

FYI, either link from Chrome on my desktop yields the same results, and I can leave a review easily.​


 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Thanks for posting a new thread Craig. I'll Tweet this and see if we can get some smart folks to share the best way to make this easier.
 
Joined
Jul 11, 2013
Messages
102
Hi Craig,

I agree that targeting the Google Maps app on mobile can be the most streamlined and effective way of getting G+ reviews. I say stick with it! :)

You might try using a URL that specifically targets the Google Maps app on iOS, using the comgooglemaps protocol. For your example business, it's something like:
comgooglemaps://?q=White%20Chapel%20Estate,7601%20Precinct%20Line%20Rd%20,North%20Richland%20Hills,TX,76182&center=32.885396,-97.18653&zoom=15

To target the Google Maps app on Android, you'd build a slightly different link:
geo://32.885396,-97.18653?q=White%20Chapel%20Estate,7601%20Precinct%20Line%20Rd%20,North%20Richland%20Hills,TX,76182

This is the approach we take with our platform, and it has served us (our users) well. But we have the advantage of having reviewers on a landing page where we can auto-detect their device and serve them the right link. I haven't tried your specific approach.

Jon
 
Last edited:

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Thanks Jon,

Was just thinking about pinging you to see if you could help on this one.
Figured you'd have some good advice.

Thanks!
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Jon, did you know you can subscribe to just this section of the forum - the reviews forum and be alerted by email when new review discussions pop up?
 

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