Spam Help/Advice Needed

rutkap

Member
Joined
Jan 25, 2019
Messages
13
Over a month ago I put in some notices about 4 "Chesterfield, MO" locations that either do not exist, have closed down, or are in a shared office space.

Since then, not only has my attempts to remove these spammy listings not been approved, THE PHOTOS I SENT TO PROVE THEIR VERACITY ARE NOW PART OF THEIR FAKE LISTINGS!!!!!

I am asking you, the Local SEO community for a hand in what I should do to escalate this issue. It is not fair and I have spent far too much time dealing with these listings.

attached are the 4 listings my client and I took the time to physically visit and obtain photographic evidence of their existance as well as a few choice photographs proving that they are non existant offices.









 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
269
Who did you send the photos to? Google support? How did you contact them?

Just an FYI, don't click the 2 nice guys website. I think it's been hacked.
 

rutkap

Member
Joined
Jan 25, 2019
Messages
13
I sent the updates through maps.google.com

If there is a better way, please let me know.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
269
I would reach out to support directly in this case. I've found Twitter to be the most helpful. You can reach them at @GoogleMyBiz

If they are unable to help you, someone here should be able to escalate to the local advertisers forum...but Twitter is normally the first place I go.

Keep us posted!
 

rutkap

Member
Joined
Jan 25, 2019
Messages
13
Thanks Cherie.

I for one have not had much success with Twitter, but I will elevate it there.

Heck, I may just send them this post!!!
 

MeganR

Member
Joined
Oct 29, 2017
Messages
65
Yes, exactly! I had the same issue - - I could not believe that the photo I submitted was added to the business's fake listing and worse still, they were notified of the photo!

Everyone on the forum has me second-guessing myself that this doesn't happen with the redressability form, but rather with the in-listing submit an edit feature. Now, I'm not sure how I submitted - - using the form or the submit an edit feature.

Do you recall how you submitted the photographic evidence? Which method you used?

Here's the other thread where we've been having the debate:

 
Last edited:

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
297
Actually, you need to submit it via this form, what you were doing was suggesting an edit to a public profile. The photo you submitted is tied to your personal profile and it appears in this case could have been added to the listing. '

Either way do not submit to Twitter, they will point you to the form.
 

rutkap

Member
Joined
Jan 25, 2019
Messages
13
Thank you,

I will fill out this form. BTW, twitter has not gotten back to me in over a week.
 

coolrunnings

Member
Joined
Jul 13, 2019
Messages
4
I just sent photos to google on a garage door company that doesn't exist in an area I was in today and it is already gone. that was within 4 hours. Suggest an edit, added photos and boom it's no longer on google :)
 

Jac

Member
Joined
Mar 20, 2019
Messages
36
It will presented to fact checked to 100s of local guides and if most of them say YES then listing will be removed. it takes a month.
 

rutkap

Member
Joined
Jan 25, 2019
Messages
13
I have submitted this twice, they still have not removed it even with all my evidence.

Any further suggestions?
 

Logan Torres

Member
Joined
Sep 19, 2019
Messages
14
I would go to that address and from there, report the business as no existent. google believes request at that geo location better than other requests not at that address.
 

Belen C

Member
Joined
Mar 20, 2019
Messages
51
Hi,

When i have this issues, if when after i mark it as does not exist, or duplicate, in some cases they will approve them fast.
After a time if is still there i contact them by chat.
At least for me is the easiest way as you are talking live to a person.

In my case usually they are duplicates of my listings. So cause of the name though maybe they are not exactly the same they remove it.
As you have photos proving the non existence i guess they will approve it as well.

Do you know if the listing are still claim?
 

Belen C

Member
Joined
Mar 20, 2019
Messages
51
And also, in a share office if they have a sign outside with the name of the business that match the name of the listing, that is ok i pretty sure. Is not a motive to be eliminated as it an actual location where they work.
 

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