- Apr 26, 2013
Hi all, I have a service customer that I setup his GMB account in 2018. In September I saw in my Dashboard that the listing had been suspended due to quality issues. I double-checked everything (no address published, etc) and did not see any quality issues per their guidelines. I appealed and on Sept 17, 2018 they reinstated the listing within 24 hours. Fast forward to February 3, 2019 and they suspend the listing again for the same vague reason. So I opened a new appeal and mentioned the fact that this had already been reinstated it in the past. I got reply stating that reviewed it and it was still not eligible to display on Goole Maps. So I went back in and compared all of their guidelines and the only thing I found was that I was listed as the Primary Owner and my customer was a Manager. I reversed those roles and submitted a new appeal with my explanation of the change I made on February 11. I received an auto reply acknowledging my new appeal and recognized I had already submitted an appeal and to reply to that existing thread with my query for an update. I did so asking if my latest change was not the issue to please provide further information so I could correct it. I heard nothing back and my customer also had not received any emails since the change in ownership. So I submitted a new appeal and got the same email about already opening an appeal. That was back on March 2nd. Not sure what to do about this. Any help would be greatly appreciated.