- Jul 24, 2019
Tim, that's exactly the issue I'm dealing with right now. It's been over a month since the account was suspended for "quality violations" after I changed the URL to the new domain name (which, in hindsight, may have been a bad idea - although I'm not sure what else I could've done since the old domain is no longer active). We never got an initial confirmation of the appeal and every subsequent attempt to contact Google has returned a canned response saying "reply to the initial confirmation". So we're stuck in a never-ending wait while the client's business loses customers (and the client blames me). And, btw, I used the client's account when making the URL change. At least I take some comfort in knowing I'm not the only one in this situation...Nope: we never received a response to the initial request, nor did we receive a notice of the suspension in the first place.
Sadly, it's beginning to be a close call between Google and Yelp as to which is the more high-handed, arbitrary and capricious in the way it treats businesses.