Unable to create GMB listing as it's considered a duplicate

Joined
Nov 7, 2018
Messages
23
I have a client that was an insurance agent with a national brand and is now an independent insurance agent. My problem is that the national brand is the primary owner of his GMB listing and won't give it up. I've created a new listing with the same NAP and it is not surprisingly flagged as a duplicate listing. The national brand has since marked the business as permanently closed. So now I can't create a new GMB listing, and the old is marked as closed. Any direction would be appreciated.
 

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