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  1. #1
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    Listing addresses not updating?

    Hi i have noticed that every time we update a address via Google places bulk uploader (via edit your data file) not the actual excel sheet.

    We change the address, however the listing does not go into pending.

    So it's as if the listing had updated without going to pending.

    However if you go to the actual listing itself, the address had not changed.

    Should we first delete the listing, then recreate a brand new one with a new address as it seems updating the listing address is not working.

    Regards.
    George

  2. #2
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    Re: Listing addresses not updating?

    I don't do too much with bulk, but I would try reaching out to Google via phone support.

    You have done the correct procedure for when a business moves, so there must be a back-end issue that's preventing the new address from showing live.

    Did you double check to see if Google split off a new listing with the new address?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  3. #3
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    Re: Listing addresses not updating?

    That's interesting. We recently updated the address of a listing from the back end of an old Places dash and didn't have to re-verify and the account is not pending.

    Yet...the live listing still shows the old address. A case for phone support I assume?

  4. #4
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    Re: Listing addresses not updating?

    Was it a big move? Like across town? If so have you checked to see if Google created a new listing?

    If not, then yes I'd call support.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
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    Re: Listing addresses not updating?

    Hi Linda,

    The move was 18 miles away in a neighboring city. I don't see any duplicates as of now. Guess I'll have to call support about it. Either that, or I was thinking of poking the listing in hopes that it might update.

    Thanks,
    Kristen

  6. #6
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    Re: Listing addresses not updating?

    Changes in the old dash are taking forever to never to go live.

    I'd call support. Not sure pokes work any more cuz the back end is just so crippled.

    Please let us know how it goes and if they say anything of interest.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
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    Re: Listing addresses not updating?

    Okay, I'll call support and let you know if they say anything of interest.

    Thanks!
    Kristen

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