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  1. #1
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    Deleted in Map Maker??? Dropped local ranking

    Hi All,

    I have a client who is part of a franchise. They insisted on using a tracking number which at the time, I didn't realize how big of a problem that would be - particularly since their main phone number can't be changed on their website - along with several other things like the footer or sidebar for consistency.

    After the first few months of the campaign, they were ranking great in both local and organic. Then they completely disappeared from local.

    Linda suggested it might have something to do with the suite number being on the first line. In an attempt to make *something* happen, we moved the suite number to line 2 and had to reconfirm their Google local page.

    After several weeks of waiting for the postcard, we finally got the listing verified and we're slowly starting to see some traffic again in the back end of their dashboard.

    They are ranking well for their keywords in organic but they are no where in local for their keywords and in Google Maps, I have to go to page 2 before I find their listing - after scrolling through several other listings that take precedence over theirs who are located in a neighboring STATE.

    Here is their Google + Local page
    https://plus.google.com/109330905352160959734

    Any ideas on what might be going on?

    Thanks in advance for your input.

    Kristen

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  3. #2
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    re: Deleted in Map Maker??? Dropped local ranking

    Hi Kristen,

    Have you checked in MM? Google Map Maker

    Because it's live but says it was the location was deleted in November. I have a hard time reading MM though.

    I see an edit adding suite Nov 9. Was that you? But then Nov 13 a bot deleted the location I think. Again, I'm not sure I'm reading right?

    If you are comfortable posting in public? Post in help with title Did Map Maker bot delete this listing? And then ask if Gregg or Andrew will take a closer look.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    re: Deleted in Map Maker??? Dropped local ranking

    Quote Originally Posted by Linda Buquet View Post
    Hi Kristen,

    Have you checked in MM? Google Map Maker

    Because it's live but says it was the location was deleted in November. I have a hard time reading MM though.

    I see an edit adding suite Nov 9. Was that you? But then Nov 13 a bot deleted the location I think. Again, I'm not sure I'm reading right?

    If you are comfortable posting in public? Ppost in help with title Did Map Maker bot delete this listing? And then ask if Gregg or Andrew will take a closer look.
    Hi Linda,

    I have a hard time interpreting what is going on in Map Maker too, so Gregg or Andrew, I would sincerely appreciate if you could have a look when you get a chance.

    In the dashboard, it looks like between August 16th and September 24th, impressions were decent, but then on September 26th, there is a stark change in impressions thereafter. Not sure if that helps.

    The listing was re-verified on December 10th after moving the suite number to line 2, but I never deleted the listing.

    I'm not clear what you would like me to post Linda, I've posted the Google Plus Local page URL above, please let me know what other details are needed.

    Thanks,
    Kristen

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    re: Deleted in Map Maker??? Dropped local ranking

    You posted in the PRIVATE forum, they don't have access back here.

    Want me to just move the whole thread and change the title and ping them?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    re: Deleted in Map Maker??? Dropped local ranking

    Oh I wasn't aware of that. That's fine, if possible, if you could take out the reference to the title of the business, but still include the Google Plus URL, then that would be fine to move this into the public forum.

  7. #6
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    re: Deleted in Map Maker??? Dropped local ranking

    I looked hard 3 times but donít see mention of the business name to remove it. If I missed it let me know. Moving this live to try to get some MM eyeballs on it and changing title. It will be in help section.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Deleted in Map Maker??? Dropped local ranking

    Andrew and/or Gregg, can you please take a peek. I still can't read MM right sometimes.

    That edit that deleted the address, does that mean the listing was deleted?
    Am I reading that right? Google Map Maker

    See any other problems that would drop this one out of the rankings?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: Deleted in Map Maker??? Dropped local ranking

    I see Andrew online so bumping in hopes he sees this one.
    It kinda got buried in a flurry of other posts today.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Deleted in Map Maker??? Dropped local ranking

    Oh wow, just clicked MM link and looks like you already worked on this one!

    So did I read that right and bot deleted it?
    And did you just add it back in? Am I reading that right???

    Could that change have left the listing live, but dropped the ranking or what happened?

    (Sorry but as you know, to me reading MM is like reading a different language, just never sure I'm reading things right.)

    Anyway thanks SO much for helping Kristen out with the edits!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: Deleted in Map Maker??? Dropped local ranking

    Andrew, thank you SO much for your help on this. I'm not exactly clear what is going on with the listing - if it was deleted or not. It looks like you deleted the categories and moved the suite number before the address, am I reading that right? I'm with Linda in that I can't tell exactly what's going on in MM.

    Linda - I sincerely appreciate you staying on top of this for me!

    Hopefully whatever edits Andrew made will bring this listing back to life!

    Thanks again,
    Kristen

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