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  1. #1
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    How to specify hours for a SAB w/24x7 service

    Hello,

    Based on my understanding of a service area business who doesn't service customers at their location, with 24x7 service, we can specify hours on GMB as 24/7, correct?

    Their staff answers the phone from 7am-7pm and after that, a call service answers the phone. Is this the correct way to go about hours on their listing?

    Thanks in advance for your help.

    Kristen

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  3. #2
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    Re: How to specify hours for a SAB w/24x7 service

    Kristen, my understanding is that in order to set your hours to 24/7 you need to be available to meet in-person with the customers.

    Is that the case here?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  4. #3
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    Re: How to specify hours for a SAB w/24x7 service

    Hi Colan,

    Thanks for your reply. This is a heating and cooling company who offers emergency service, so if a customer had an emergency outside of the 7-7 hours, then yes they would meet them in-person at their home.

    Kristen

  5. #4
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    Re: How to specify hours for a SAB w/24x7 service

    Then you should be good to go with 24/7 hours.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: How to specify hours for a SAB w/24x7 service

    I have had that question come up in several categories too.

    I have a place that has an office, where people do come in to regularly, from 9am - 5pm, but they take emergency calls 24/7 and can service the people at their homes. I am hesitant to list the hours as 24/7 in case people show up in person after 5pm.

    For a complete SAB, 24/7 seems to work well.
    Wordpress Specialist: Building, Repairing, Updating, Maintenance, Hack Repair/Cleanup and Security.
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  7. #6
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    Re: How to specify hours for a SAB w/24x7 service

    Great, thank you!

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