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  1. #1
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    Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    A client recently signed on with Yodel for SEM services. They duped him into re-verifying his listing through them including URL for their template-design website. Why they messed with his local Maps & Places data for their search marketing campaign, I dunno as it wouldn't help their campaign.

    Client's local positioning now has dropped from a minimum of two positions to as much as several pages. But his listing information on Places Analytics doesn't show any changes at all. Same for his Maps listing. Yet the "new" URL is all over his G+Local listings (if you can find them on Page 8).

    The client's own website is virtually lost in search now. Nowhere to be seen. Not a dupe, just gone. How did Yodel pull this off without me seeing some change in the Places dashboard or Maps?
    Last edited by Linda Buquet; 03-13-2013 at 07:41 AM. Reason: Moved from Local Search General to Help since about a specific listing

  2. #2
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Hey Jim,

    I worked closely with Yodle a few years ago. They have a pretty direct relationship with Google... There is a chance they can directly feed information into Google's databases and circumvent the Places backend, though I haven't verified this yet. I'll get back with you...
    Workin' the Local SEO grind every day! Firegang Dental Marketing
    Let's connect on Google Plus! (click here)

  3. #3
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Jim - is the phone number for the edited listing the same or did that change too?

  4. #4
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Jacob,
    First, thanks for your assistance on this.

    And yep, they changed the phone # also. The client not only has a new phone listed for their Places listing but another new number on their Adwords ad. No doubt so Yodel can report conversions (phone calls rec'd) from both the paid and organic links.

    I guess Google finally got wind of it. This AM the client's listing on my dashboard is now "Pending".

  5. #5
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Quote Originally Posted by Jim Froling View Post
    I guess Google finally got wind of it. This AM the client's listing on my dashboard is now "Pending".
    Doubt it. EVERYONE's listing just went pending. It's a bug.
    http://localsearchforum.catalystemar...-reviewed.html

    Moving this to the help forum.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Previously what Yodle would do is shut down the old or "Current" listing and start a new one with their website and call tracking number. However, that was in Places only. If that's what has been done, unfortunately the prognosis is bleak as it will be an uphill battle getting it all sorted out. Have you merged the Plus and Places page and were you managing that merged profile?

    With multiple changing variables, it's hard to pinpoint as Linda mentions.
    Workin' the Local SEO grind every day! Firegang Dental Marketing
    Let's connect on Google Plus! (click here)

  7. #7
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    That indeed appears to be just what Yodel has done. Client did not tell me the "whole story" at the outset of this. Client told me two days ago that "yeah, I got that verification card and called them with it and...". Duh! Disappointing on our end as we were getting higher and wider viz for his biz in his city and beyond until this.

    As it now seems, Yodel's organic SEO is part of their "package" that includes SEM as well, which isn't doing real great either. CTR of 0.3 - 0.8.

    Client is pretty pissed at them but has another three weeks left on his deal with them which was prepaid. Fairly certain he will come back and we'll likely get his SEM budget too. Then, I needed to know how to proceed in recovering his Places listing and you've pretty much answered that: start over.

    His is a SAB so I am reluctant to create a G+ business profile and merge it with Places. How do they say "Comprende?" down under?

    Thanks again Jacob for your insight!

  8. #8
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    Thanks for sharing, Jim! I learned about Yodel for the first time today. We actually had a potential client inquire about our services this morning and I JUST found their G+ created by Yodel and came here to see what my future holds when we take them on. Found your post and started to sob Different number and totally different URL compared to the business info he sent us earlier.

    Also, 0 is the number of searches for the keyword that this new URL is targeting.

    Good luck with your client and keep fighting the good fight!

  9. #9
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

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  10. #10
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    Re: Yodel Claims Client's Places Listing but Dashboard Not Reflecting Changes

    As an outsider to the US, please could someone tell me briefly who Yodle are, and what they are about...

    I notice that SEOMoz are having someone from Yodle giving an "Local SEO" Mozinar tomorrow.
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



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