Local Marketing Summit banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Member Since
    Jul 2012
    Location
    California
    Posts
    479
    Thanks (Received)
    0
    Likes (Received)
    2

    Google Contact Us Button M.I.A.

    Hey Everybody!
    In the last 48 hours, the Contact Us button in the upper right of this Google page (which used to lead to the phone call wizard) has gone missing:

    https://support.google.com/business/...#topic=4539639

    Anyone know what happened or how to get on the phone with Google now that they've removed this option from this page? Thanks!
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,619
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Google Contact Us Button M.I.A.

    They hide it sometimes. Or maybe took it down due to temporary overload?
    Or it was forgotten in a help doc update?

    Here's a shortcut directly to a phone support option.

    https://support.google.com/business/...ess_c2c_l?rd=2

    h/t Joy Hawkins for that one if I remember right.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Jul 2012
    Location
    California
    Posts
    479
    Thanks (Received)
    0
    Likes (Received)
    2

    Re: Google Contact Us Button M.I.A.

    Thanks, Linda (and Joy), for the shortcut. That is not one I had ever bookmarked. Appreciate it. Strange to see that link go missing suddenly ... thought I guess there's always the new GMB Twitter Handle.
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

  5. #4
    Member Since
    Nov 2012
    Posts
    952
    Thanks (Received)
    25
    Likes (Received)
    28

    Re: Google Contact Us Button M.I.A.

    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,660
    Thanks (Received)
    52
    Likes (Received)
    59

    Re: Google Contact Us Button M.I.A.

    I think they're trying to steer people away from phone support. Or it certainly seems so. I never use phone support anymore and think it's probably a good thing.

  7. #6
    Member Since
    Jul 2012
    Location
    California
    Posts
    479
    Thanks (Received)
    0
    Likes (Received)
    2

    Re: Google Contact Us Button M.I.A.

    Thanks Scott & Joy! I agree, this looks like steering traffic away from phone support.
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

  8. #7
    Member Since
    Sep 2014
    Location
    San Marcos, CA
    Posts
    529
    Thanks (Received)
    16
    Likes (Received)
    24

    Re: Google Contact Us Button M.I.A.

    Too bad if they're steering away from phone support. Color me old school, but I prefer talking with someone rather than tweeting etc. Back when dinosaurs roamed the earth, everyone talked, we didn't have instant messaging technologies. Just sayin'.

  9. #8
    Member Since
    Oct 2013
    Location
    Portland, OR
    Posts
    771
    Thanks (Received)
    2
    Likes (Received)
    5

    Re: Google Contact Us Button M.I.A.

    I'd be on the same page as you Tim, if phone support was as reliable as twitter. Sadly, the jokes about what you get when you job out customer support to India seem to hold true for Google too. Twitter it is.

  10. #9
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,134
    Thanks (Received)
    24
    Likes (Received)
    31

    Re: Google Contact Us Button M.I.A.

    Everyone keeps mentioning Twitter but I have not had the same level of success it seems like you guys have. The support seems very slow, albeit because they're handling probably large volumes of issues.

    Are you guys DM'ing or Tweeting to @googlemybiz?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  11. #10
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,660
    Thanks (Received)
    52
    Likes (Received)
    59

    Re: Google Contact Us Button M.I.A.

    I DM now because he knows who I am. I always get a response in 24 hrs


Similar Threads

  1. Contact Button on GMB Support not working
    By Eric Rohrback in forum Google Local
    Replies: 2
    Last Post: 06-29-2015, 02:35 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new