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  1. #1
    Member Since
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    Why Your Clients Should Argue With Unhappy Reviewers


    Why Your Clients Should Argue With Unhappy Reviewers

    Your client is in trouble.

    An unhappy customer has just posted a nasty review about their experience with your client’s business. This customer decided posting a scathing review was better than talking to your client.

    Naturally, your client is feeling frustrated. What’s worse, this disgruntled customer has decided to post variations of their review on multiple sites. They want the whole world to know how badly your client has messed up. And the best part?

    This Unhappy Customer is Wrong
    Brand new writer contributing to our blog, Andrew McDermott's first post!

    Does anyone have an anecdote to share where a client was able to turn an unhappy reviewer into an evangelist or at least edited their review because the company argued with them?

    Check out the full post here.
    Garrett Sussman | Content Marketing Manager of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Twitter | LinkedIn | Facebook.

  2. #2
    Member Since
    Jun 2012
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    Re: Why Your Clients Should Argue With Unhappy Reviewers

    Replying to & dealing with a negative review is one of the hardest challenges SMBs face, I think.
    Anxious to read what Andrew has to say.

    Thanks so much for sharing Garrett!

    What do you guys think???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
    Member Since
    Mar 2016
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    Re: Why Your Clients Should Argue With Unhappy Reviewers

    Thank you Linda!
    Garrett Sussman | Content Marketing Manager of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Twitter | LinkedIn | Facebook.

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