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  1. #1
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    Google GMB acting weird.

    I have an HVAC client who is right on the cusp of Landing in the map pack for about all of his terms. His position in maps stays at its current position until I go to change the GMB categories.

    When placing him as HVAC contractor as the main categories and then setting furnace repair service as the first secondary category after about an hour he ranks first across the board.

    But after several hours the listings will go right back to where they were before. But if I go back into GMB and change the categories around and save and then go back in and change them 2 HVAC first furnace repair second then he goes back to being first in map packs again and then later dropping off several hours.

    I have to go into gmb 2 times to get it to save my sort order

    Any idea why these first place rankings won't hold?

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  3. #2
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    Re: Google GMB acting weird.

    I am willing to show anyone willing to help a fellow out. Everything else looks good. This just really stumps me, and is quite odd.

  4. #3
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    Re: Google GMB acting weird.

    What are you using to check the position? Also, are you logged into an account when you check positions? It kind of sounds like you're seeing some personalization based on your browser.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
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  5. #4
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    Re: Google GMB acting weird.

    Using brightlocal to check rankings. I ruled personalization out earlier. I can see the increase in analytics. Still waiting for data to show in GMB but I have one more day to go before I can verify the traffic there.

    I ran adhoc reports to record the spikes. Basically I have a 7 hour "on" switch to keep him first for almost all his terms as far has heating, which should be now that he is straightened out.

    . I even had someone cross country check. You can check.

    Google "ac repair spokane" who is in the map pack three for you?

  6. #5
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    Re: Google GMB acting weird.

    So I do believe I have narrowed it down to the client is getting filtered after 6 hours of ranking first.

    I assume Google's main algorithm is ok with the client ranking first based upon all factors. But after 6 hours I'm believe another algorithm is kicking in filtering it down any thoughts I can rank him first for 6 hours and then it goes away I'm thinking bad backlink

  7. #6
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    Re: Google GMB acting weird.

    I have seen cases like this where it temporarily adjusts ranking. Usually it's an indicator that you need to do a lot more for the listing. I would seriously caution you against doing this constant switching for an SAB as it could trigger a suspension. I would focus on other ways to increase the relevance to make it stick. Unfortunately ranking better is rarely as easy as choosing the right categories (although that is important).

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  8. #7
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    Re: Google GMB acting weird.

    Joy, I agree, I had stopped playing with categories and wont touch them for the next 30 days. After 24 hours the rankings are popping to 1st then back to 4th-6th on the map pack. Back and forth. No pattern. Different keywords move at different times. I have been watching this like a hawk. I have not changed anything in 24 hours

    It looks now for 99% certainty that they might be testing HSA. He ranks first for ads in maps for same keywords on Adwords. looking at the two side by side you can see the shift in the map downwards to allow my client at the top. Thoughts? This is in Spokane, WA.

  9. #8
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    Re: Google GMB acting weird.

    It doesn't follow the pattern of the HSAs at all and the only other place they are testing that right now is in San Diego (and the Bay Area for over a year). See this thread: http://www.localsearchforum.com/goog...rvice-ads.html

    I've heard nothing about it expanding past those 2 areas.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  10. #9
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    Re: Google GMB acting weird.

    Any update on this?
    Tutelary Marketing, Owner
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  11. #10
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    Re: Google GMB acting weird.

    So this screenshot happened on 12-29-2016 at 9:30pm on an android device.

    Client has 3rd PPC Slot. and a Map Pack Ad as well? This is new. this has since disappeared.

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