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  1. #1
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    Question Google Review Stars not changing?

    Can someone explain the google review system to me? I had one jerk give me a 1/5 rating who I don't know, and now I got 2 new ratings of 5/5, yet my Google Review shows 1/5 stars. Does this update? I'm having trouble getting business when people see 1/5 review. It's been like this for a week now. I would think my stars should be at 3/5.

    Thank you

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  3. #2
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    Re: Google Review Stars not changing?

    Quote Originally Posted by MrAllStar View Post
    Can someone explain the google review system to me? I had one jerk give me a 1/5 rating who I don't know, and now I got 2 new ratings of 5/5, yet my Google Review shows 1/5 stars. Does this update? I'm having trouble getting business when people see 1/5 review. It's been like this for a week now. I would think my stars should be at 3/5.

    Thank you.
    That's not normal behavior for Google I don't believe.

    Do you have a link for us to look at?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  4. #3
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    Re: Google Review Stars not changing?

    Thankfully I was able to find out that it appears to be a bug, and my reviews are in a stuck state. I have to get google to fix this internally. Very odd!

  5. #4
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    Re: Google Review Stars not changing?

    I had this same question after a competitor left a fake review. This was Google's response:

    I would like to inform that star rating is the overall rating of the business page which is influenced not only by 5 star reviews but the other factors like how well you optimize your business page, how often do you reply to the reviews, number of followers, updates on search result, crawling of your business page on Google and views your business page gets. It also depends upon the reviews posted by your customers on third party platforms from where Google collects its data. One more factor these algorithms consider is the accuracy of the business information and the richness of the content associated with the business.
    I will advise you to ask more satisfied customer whom you have served to post their feedback on your business page. The more positive feedback you get, there'll be more chances of your review average getting improved. Do promote your Business Page on the third party websites like: Facebook, Twitter, Yelp etc. It'll also help you to boost your review average on third party website from where Google may be collecting its data. Let me know if you have any more doubts, I'll be more than happy to clarify.

  6. #5
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    Re: Google Review Stars not changing?

    @schemjo
    Whoa... How long ago was that message? Before or after they dropped the baysian weighting on the review stars?

  7. #6
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    Re: Google Review Stars not changing?

    Google left me some response about their "formula", didn't help at all! I have 5 reviews with 5 stars! and 1 fake 1 star review. My google review ranking is still 1.0/5.0, how is this possible? I'm not impressed with Google. Right now I'm pushing to have someone higher up look into this. Everytime someone looks at my page, I lose business if they see a 1 star rating.

  8. #7
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    Re: Google Review Stars not changing?

    @MrAllStar
    When you say you're pushing to have someone "higher" look into this - what do you mean?

    I'm asking because if I report this as a possible bug, I want to be sure I'm not crossing over with a colleague.

    @MrAllStar & @schemjo - Can you provide me a business name & address where this is happening?

  9. #8
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    Re: Google Review Stars not changing?

    They sent me that message last week so it's fairly recent.

  10. #9
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    Re: Google Review Stars not changing?

    @schemjo & @MrAllStar
    If you'd like to PM the business listing (understandable if you want to keep that private), PM me and I'll ask Google for a clarification.
    Will also ask about that email.

  11. #10
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    Re: Google Review Stars not changing?

    I have had exactly the same thing happen. Now have 3 reviews. 1 x bogus 1 star review and 2 x 5 star reviews but only showing 1 star. If you found a solution would you mind sharing it with me. Thanks!

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