GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 7 of 7
  1. #1
    Member Since
    Jun 2017
    Location
    Athens, Greece
    Posts
    43
    Thanks (Received)
    2
    Likes (Received)
    1

    Social Profiles Disappear from Knowledge Panel after Verification

    Hello All,

    This happened twice in 2017 and I'm curious if you witnessed the same "buggy" behavior from Google.

    In both cases, an unclaimed GMB profile was displaying social media links. After verification, social media profiles disappeared from knowledge graph. Even after placing accurate Schema markup (sameAs attribute) social media links won't come back.

    Anyone with any ideas? Some posts from 2015 suggested clicking on "Feedback" under the knowledge panel and then mentioning the absence of social profiles, however, this does not seem to work anymore.

    Best regards.

  2. GradeUs in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,619
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    Quote Originally Posted by Nikos View Post
    Anyone with any ideas? Some posts from 2015 suggested clicking on "Feedback" under the knowledge panel and then mentioning the absence of social profiles, however, this does not seem to work anymore.
    Hi Nikos,

    The Feedback option will not create change necessarily. It's not like a support channel. They collect the data in aggregate to eval what's working and what people want. Then if thousands all request the same thing it MAY go on a project list to be implemented in the future.

    I don't think there is a way to control whether social profiles show or not. It's all algo driven plus occasionally (or often) Google changes the way they display things.

    Wish I had a better answer for you. Anyone else?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Oct 2014
    Location
    Austin, TX
    Posts
    290
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    I've noticed it being odd this last 2-3 months. I see review sites showing up in the KG and then the next day they're gone (or just completely different).

    I've been able to submit the URL (publicly) to get it to come back but it never stays. So I'm not sure there is going to be a way to solidify it. Maybe check and see if there are any duplicate social profiles that might be tripping up Google.
    “There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey.” - John Ruskin

  5. #4
    Member Since
    Jun 2017
    Location
    Athens, Greece
    Posts
    43
    Thanks (Received)
    2
    Likes (Received)
    1

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    Dear Linda and Heckler,

    Thanks for getting back.

    Well, duplicate social profiles might be a reason. I am aware of multiple G+ profiles since you cannot consolidate G+ properties anymore. Could that be the reason?

    Google's documentation mentions that social profiles need to be verified also. So duplicate and unverified profiles might be the tip. However, this does not solve the main issue, which is the social profile links getting lost after GMB verification.

    I thought that proper Schema code could solve this but obviously structured data is an indication, not a directive.

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,660
    Thanks (Received)
    52
    Likes (Received)
    59

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    When you claimed the listing did you alter anything in the name, website or phone number?

  7. #6
    Member Since
    Jun 2017
    Location
    Athens, Greece
    Posts
    43
    Thanks (Received)
    2
    Likes (Received)
    1

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    Hey Joy,

    Thanks for replying.

    Yes, both name and address was changed once the GMB profile was claimed.

  8. #7
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,660
    Thanks (Received)
    52
    Likes (Received)
    59

    Re: Social Profiles Disappear from Knowledge Panel after Verification

    K. That's probably what caused them to disappear then. If Google sees a major change, they probably aren't sure it's the same business anymore. Provided you do all the necessary steps and make sure the social profiles match the exact name/address/phone/website that's on GMB, they should return in about 6-8 weeks.

Similar Threads

  1. Knowledge panel not showing for locations
    By Caroline in forum Local Search
    Replies: 10
    Last Post: 10-12-2017, 01:24 PM
  2. Knowledge Panel Not Showing Hours
    By sarmcl in forum Local Search
    Replies: 4
    Last Post: 07-14-2017, 09:25 AM
  3. Knowledge Panel No Longer Showing
    By Carleton Wilkins in forum Google Local
    Replies: 3
    Last Post: 05-23-2016, 10:15 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Local Marketing Summit banner above footer new