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  1. #1
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    Google Places - Only Partially Changed Info??

    Hi All,

    Does anyone else have this problem? - Changes are made to the Google Places address, and other elements of the listing. However, only some of the changes are updated.

    Here is an example..

    The change to filter through should be:

    14b-15b (changed to 14b)
    Main Street

    However, what ends up is:


    *Blank Space*
    Main Street

    So, it's reporting 14b-15b
    Main Street on the Google places dashboard.......

    but has removed the "14b-15b" on the live listing...

    Any idea what this is all about?
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  2. #2
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    Re: Google Places - Only Partially Changed Info??

    It might be some type of data reconciliation happening within Google Places. Most issues just need time to be resolved which I know is not the answer you want to hear. I would try the "report a problem" feature and see if they can give you some insight into what is going on.

  3. #3
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    Re: Google Places - Only Partially Changed Info??

    I bet it does not like 14b-15b Main Street in the dashboard.

    You put this in parenthesis (changed to 14b).
    So are you saying you already changed that in dash?

    Because then further down you say "So, it's reporting 14b-15b Main Street on the Google places dashboard"

    So I'm confused by what's in dash now. Did you change it or try to?
    Can you just use 14b and see if that fixes it?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Google Places - Only Partially Changed Info??

    Hi Linda, sorry for the confusion - I'll try and explain a bit better.

    It's actually changing the "14b" (on it's own)

    and changing it to "14b - 15b"

    In Google Places dashboard, it's reported the change as:

    14b - 15b
    Main Street (which is what I want)


    But, on the live listing, it's now got rid of the whole top line so now we have:

    Main Street

    ONLY.

    Any ideas on what may have happened?
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  5. #5
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    Re: Google Places - Only Partially Changed Info??

    Oh that's backwards from what I understood above.

    I still say I don't think Google likes 14b - 15b as an address format so maybe it's just ignoring or refusing to show it, or choking on it.

    Have you checked it in MM to see if the edit is pending review there or anything?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Google Places - Only Partially Changed Info??

    Do you mean Map Maker? Unfortunately, it still isn't available in the UK (and that's where I'm based which is very irritating!

    Issue 755 - google-mapmaker - Open the UK for mapping in map maker - Google Map Maker Issue Tracker - Google Project Hosting

    Linda, I completely dislike "14b - 15b" as well but unfortunately, this is the address that the client has built up - If there is a problem with (very odd!) format, I will obviously have to go through the process of changing it - I don't like the way there is a space, but this has come before me. How likely do you think it is that the format is causing a problem. (but I realize it's difficult to say)!

    Is there any evidence of addresses (that you know) that have got through with it?
    Nicholas Pratt | Director | Add me on Google+
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  7. #7
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    Re: Google Places - Only Partially Changed Info??

    Oops forgot no MM in UK.

    How long ago did you make the change?

    If it's been awhile you could use the incorrect troubleshooter and see if Google will correct the live address to reflect what's in dash. If not they will explain what address format would be excepted.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #8
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    Re: Google Places - Only Partially Changed Info??

    Sorry for the late reply.

    It was changed a while ago, and it looks like the change will not budge.

    I've now reported the problem (through maps) as incorrect. This is the first time I've had to do this for a listing.

    What are the response times like? - Can this get it changed?

    Thanks in advance
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  9. #9
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    Re: Google Places - Only Partially Changed Info??

    Oh not sure reporting it through maps will help.

    My recommendation was to use the troubleshooter so you'd get in touch with a support rep you could communicate back and forth with. A support rep can also see inside your dash, to see that's how it was entered.

    When I've done basic map edits I've gotten changes done fast. Normally within a couple days. But they were obvious easy edits. The reason I said to use troubleshooter is this address formatting is a little out of the ordinary and I'm not sure they'll make it. Plus you could get a MM volunteer that's not very skilled and changes it to something funky. So for something unique I prefer to work with an actual support rep.

    So I guess wait 3 days. See if it gets changed. If not then use the troubleshooter. (Be sure to be logged into client account.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
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    Re: Google Places - Only Partially Changed Info??

    Thanks Linda!

    How do you get to the troubleshooter?
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



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