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  1. #1
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    Acxiom - Down for 2 weeks

    Just an FYI for anyone who uses Acxiom as data provider/cleaning up NAPs, it's in the middle of updating and will be accessible on June 10th.

  2. #2
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    Re: Acxiom - Down for 2 weeks

    Clarifying for everyone, the only service affected is the business listing manager – http://mybusinesslistingmanager.com. We are conducting an upgrade to this system and determined it best to freeze new inputs during the transition. The new site will be back online on 6/10. Should you have any questions we will try to monitor this thread.

    Thank you for your patience and patronage to this offering…

    Acxiom.

  3. #3
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    Re: Acxiom - Down for 2 weeks

    Thanks for clarifying/confirming AcxiomSocialMedia.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Acxiom - Down for 2 weeks

    Hi Guys,

    does anyone have any information on Acxiom's current status? When loading mybusinesslistingmanager.com I am receiving 502 Server Error.

    https://mybusinesslistingmanager.myacxiom.com/


    thanks

  5. #5
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    Re: Acxiom - Down for 2 weeks

    I've been experiencing buggy stuff lately too. Have you tried their Live Chat Support?

    It's probably the best way to contact them.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #6
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    Re: Acxiom - Down for 2 weeks

    No but I will, thanks for the advice and if I find anything ill post, if you can do the same.

    Have a great day Colan, and thanks again.

  7. #7
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    Thumbs up Re: Acxiom - Down for 2 weeks

    Since my Acxiom account has over 5 listings, I am required to pay $50 for each claimed listing after that initial 5.

    Begin Rant:

    My biggest frustration in the last several months is that Acxiom's MBLM / MyBusinessListingManager payment system hardly ever works.

    At first when I wrote support, they told me to clear my cache and cookies, but that was not the issue, as I also tried the same thing in 3 or 4 different browsers.

    They eventually told me it wasn't their problem that I couldn't pay, cuz... 'it works for them'.

    Upon my insisting their system was broken, they told me they they are experiencing issues and they are working on it.

    I have experienced payment issues at least 3 times in as many months. A week ago support replied saying they are working on it... I tried to pay again today... still not working.

    Besides that... I HATE HATE HATE that I am forced to hand-type in the phone numbers (as copy/paste doesn't work because of forced text-formatting)... and when I have to hand-type in credit card numbers and such, 5 or 10 times in a row to re-try payment... well... that just sucks!

    Why can't they just use a proven payment gateway like the rest of the internet does?!?

    End Rant

    Russ

  8. #8
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    Re: Acxiom - Down for 2 weeks

    Oh man, I know what you mean about having to type in the phone number. I was just shaking my fist at the screen about that yesterday! So annoying. Usability fail.


    Sent from my iPhone using Tapatalk
    Darren Shaw | Whitespark Founder
    http://www.whitespark.ca | @DarrenShaw_ | Google+

  9. #9
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    Re: Acxiom - Down for 2 weeks

    Quote Originally Posted by whitespark View Post
    Oh man, I know what you mean about having to type in the phone number. I was just shaking my fist at the screen about that yesterday! So annoying. Usability fail.
    You said it. I hate MBLM. I'm pretty sure it would give Jakob Nielsen a coronary.

    Quick, semi-related tip: when they ask you to upload your business documents, it's OK just to take a picture on your phone and upload that (assuming the words are legible, of course).

  10. #10
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    Re: Acxiom - Down for 2 weeks

    Phil,

    In my experience, it doesn't seem to matter 'exactly' what type of document. It can be different than what they ask for on their website... it probably just needs to be something somewhat official that can't be easily 'faked'.

    I have uploaded scanned documents and such before and it worked. I think you can even send a JPG or GIF version... so I would assume that if a scan works, a photo should, too.

    I think that if the photo is clear enough... and you crop out the table, there shouldn't be a difference.

    Russ

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