GMB Q&A's only populating a few of the Q&A's that the business has posted

nwinezog

Member
Joined
Oct 8, 2018
Messages
26
A client of mine has added 25 questions and answers to their ~100 listings about 3 weeks ago. Most listings are showing 3 or so of the questions while some aren't showing any at all. However, in the GMB dashboard, they are able to see all of the Q&A's.

Anyone have any trouble with this previously and what the issue may be?
 
Last edited:

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,585
Q&As don't show up in the GMB dashboard. Are you just saying you see them when logged in and are looking at their Knowledge Panel?
 

nwinezog

Member
Joined
Oct 8, 2018
Messages
26
Q&As don't show up in the GMB dashboard. Are you just saying you see them when logged in and are looking at their Knowledge Panel?
Yes, I was mistaken
 
Joined
Mar 28, 2019
Messages
19
@nwinezog When did they post these? We had the same issue for a lot of our stores. Many of our questions posted between January 2018 and April 2018 went "missing". They're only visible to us, when we're logged in to the account which posted the questions and viewing the store's listing, and they don't reflect in the total count of Q&As listed on the location.
 

nwinezog

Member
Joined
Oct 8, 2018
Messages
26
Looks like they posted about a month ago. That's so strange! I wish they were more clear on why this would be happening.
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,585
Do you mind posting the text of one of them? There is possibly something in it that's causing it to be filtered.
 

nwinezog

Member
Joined
Oct 8, 2018
Messages
26
Sure thing!

Here's one:

Do you take old, broken electronics?

We sure do. We come to your house to remove any sort of e-waste materials or electronics, so you don’t have to worry about it. Then, we make sure to recycle it properly or donate them to a local charity if we find them to be in working condition.
 

Local Search Forum


Weekly Digest
Subscribe/Unsubscribe


Google Product Exert

@LocalSearchLink

Join Our Facebook Group

Top