Google My Business Messaging Issue


JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,478
I wanted to share this with you all. Recently I told a client to set up the GMB messaging feature by downloading the GMB app (since I can't set it up for him). He did but never got the test message I sent him, despite the button being on the listing and not giving me, as the user, any type of error message.

I asked Google about it at LocalU and they told me that this is a known issue with any listing that is in a Google My Business account with location groups. AKA all our clients and likely all yours as well. Ugh. o_O
 

Hammer

Forum Member
Joined
Sep 4, 2016
Messages
12

j_holtslander

Forum Member
Joined
Feb 5, 2019
Messages
25
Too unreliable and restrictive to use or recommend for most clients.

Aside: There was a middleman website chat tool (ApexChat) that should've worked with GMB chat too but when we tried to set it up for the client the verification texts from Google were never sent to the SMS number that ApexChat provided. When I got a response from GMB support on the issue, all they could tell me was that the setup was "unsupported" with no further details. ApexChat was quite unhappy to hear this because that had been an advertised feature for them.
 

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