Google temporarily unable to transfer reviews

jeremyporter

Member
Joined
Jul 2, 2019
Messages
1
Since May 1st, we've seen a reduction in review volume across our 25 retail locations. We normally average 300-400 reviews per month, and now are seeing only 40-60 per month. Nothing has changed with our business otherwise. Could this issue have been going on for a while and/or be the reason for such a big drop in reviews?
 

aputtock

Member
Joined
Aug 21, 2017
Messages
43
Very true, we received a similar message - We have merged two pages and all 60 of our client's reviews were removed. It's a very bad situation and all we have received from support was this message:

Google My Business[7-1246000027113]


It's been almost two months now that we've been dealing with this issue, with no end in sight.
 

Rich Owings

Local Search Expert
Joined
Apr 21, 2014
Messages
444
I checked in with GMB support about this recently, via Twitter, and received this response yesterday:

Hey rich, Thanks for reaching back out. We understand your concerns in regard to transferring reviews. However, our engineers are working on the issue, but they don’t have an estimate for when the issue will be resolved.
 

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