Hibu claimed a new GMB listing w/out client's consent- rejected owner request


Joined
Jul 18, 2012
Messages
283
I'm consolidating a number of dup GMB listings for a client. Unbeknownst to him, Hibu created a new GMB listing and now we're trying to get access so we can merge with the original claimed listing.

I can't find any APPEAL button in the notification email from Google. I'm trying to handle this for my client as he's not very tech savvy when it comes to this stuff.

I know I can call the support number, but I wanted to check here first to see if there's a better option.

 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
163
There are ways to escalate the issue, but I think in this case the path of least resistance is to have your client call the number Hibu provided, and ask them to unverify/release the listing. Then you can move forward with your merge request.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
163
That's a tough spot for sure. But escalating the issue with Google isn't going to help you much without the client's participation. Only the business owner or someone authorized at the business location can force a release of a listing. And its likely to be more complicated than a phone call to Hibu once Google support gets involved.

Sorry I don't have better news... maybe someone else has more ideas...good luck!
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,108
Google has been getting better with something called a "Manual Verification Process" where even if the current page owner denies the request you can trigger a postcard re-verification.

Ask support about that. Basically, GMB support sends the ownership request on your behalf.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,679
Believe it or not, I would just call HIBU. I called them for a client and got added to the listing right then over the phone.

I got "Primary Owner" but that took a week or so for them to hand that over. Then we deleted them off the listing.

I was skeptical of calling their support but it was actually pretty painless. Besides the week waiting time for primary ownership of course.
 

Nikki Stine

Member
Joined
Sep 16, 2018
Messages
21
Believe it or not, I would just call HIBU. I called them for a client and got added to the listing right then over the phone.

I got "Primary Owner" but that took a week or so for them to hand that over. Then we deleted them off the listing.

I was skeptical of calling their support but it was actually pretty painless. Besides the week waiting time for primary ownership of course.
This is good to know @JoshuaMackens. I have a couple prospective clients who are currently with Hibu and I wondered how the GMB ownership might be handled.
 

Paul Warren

Member
Joined
Dec 13, 2018
Messages
1
In my experience with a large physician practice, we just called Hibu and got it resolved pretty quickly. Don't put it on the client.
 

abbiebeltran

Member
Joined
Jan 25, 2017
Messages
5
You can call or email Hibu Support support@hibu.com or call 877-237-6120. I had two clients with a similar issue. I sent their Support team an email with the business owner cc'd, they released the listing pretty quickly.
 

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