Map Pack & GMB spammed company names - How to Get Google to Care

Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
22
So I know @JoyHawkins and others have done a great job of explaining how you can report a listing to Google through the "edit listing" and report a listing. For example, we have the situation for a San Diego client where his competitors put their company name like this - "ABC Moving - San Diego", or something similar where we know the name does NOT include the city in it. But with the city the appear higher up.

I reported this to Google and none of the edits were taken, all rejected. What is the best or proper way to report a listing that is doing this - name is not correct and used only to spam. Thanks!
 

Bryan Bloom

Member
Joined
Nov 22, 2018
Messages
22
Bryan,

It got flagged as spam due to all the links :rolleyes:. I unflagged it and escalated it. I'll post on that thread when I hear back.
OMG sorry about that! Tried to be as complete as possible. Thanks again @JoyHawkins fingers crossed with this. I had no idea HOW much spam there was.. I think in one of the many podcasts you did you spoke on this. Crazy!!
 

adammaxum

Member
Joined
Jun 26, 2013
Messages
73
@JoyHawkins -if you create a logo and name the business to include the city within your website, that would pass the scrutiny of an audit right? I know Google doesn't actually look at the legal filing of the business itself so if you 'brand' your business with the name you're safe I assume.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,723
@JoyHawkins -if you create a logo and name the business to include the city within your website, that would pass the scrutiny of an audit right? I know Google doesn't actually look at the legal filing of the business itself so if you 'brand' your business with the name you're safe I assume.
Google may look at it if someone reports it and cites the Secretary of State listing. What do you think @JoyHawkins?
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,581
The legal filing with the Secretary of State doesn't trump real-life signs and branding. Google kinda considers it as a DBA. Maybe their official name is X but in real life their customers know them as XYZ.
 

Jim Froling

Member
Joined
Jul 19, 2012
Messages
140
Bryan,

It got flagged as spam due to all the links :rolleyes:. I unflagged it and escalated it. I'll post on that thread when I hear back.
Joy, are there other tips you would suggest as to what to include (and not) when reporting spam cases on the GMB Forum?
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,581
Hey Jim,

You actually can no longer report spam on the forum. You have to use the Redressal form.
 

Jim Froling

Member
Joined
Jul 19, 2012
Messages
140
Thanks for the reminder, Joy. I finally remembered that announcement from late February and found the link on another post here. Submitted the "problem child" and am looking forward to what transpires.

Hope you're well and your trip home from Dana Point was less eventful than your trip here.
 

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