Photos In Panel Blank

sarmcl

Member
Joined
Jul 7, 2017
Messages
110
We noticed recently that in the knowledge panel Google is removing 2 photos, making it blank space then showing just 2 photos. One is the map and one of the business. We have seen this on multiple accounts. Example below. Not my client but just wanted to show an example :)

Any idea whats going on here?

1591371701320.png
 

Lluc

Member
Joined
Sep 20, 2018
Messages
50
Hi @sarmcl !

I'm not sure what is causing this, but I also noticed some weeks ago... I noticed that it only happens when I have "zoomed out" and as soon as I "zoom-in" again the KP is OK.

Screenshot_2020-06-05_at_19_20_32.png


Here is a recording of it.
 

sarmcl

Member
Joined
Jul 7, 2017
Messages
110
That is super interesting @Lluc . That got me thinking if its a browser issue and I believe it is. When I tried Edge, the listing looks fine regardless of zooming or not.
 

Lluc

Member
Joined
Sep 20, 2018
Messages
50
I'm not sure, it happens on Chrome and Safari but not on Firefox 🤷‍♂️ from what I've tested...
 

hajnasiewicz

LocalU Member
Joined
Oct 28, 2016
Messages
243
We noticed recently that in the knowledge panel Google is removing 2 photos, making it blank space then showing just 2 photos. One is the map and one of the business. We have seen this on multiple accounts. Example below. Not my client but just wanted to show an example :)

Any idea whats going on here?

View attachment 5849
zoom to 100% seems to correct in Chrome. But that doesn't feel like a "solid" solution.
 

Weekly Digest

Weekly Digest
Subscribe/Unsubscribe

Newest Posts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...

  Local University Guide

Google Product Exert


Top