Reviews not showing up from Facebook? Does FB filter reviews?

HoosierBuff

Member
Joined
Dec 12, 2013
Messages
271
Hi All,
I'm having an issue where I am using a review generation tool, and when my client went to leave a review on FB, the review did not show up. Everyone is aware of the filters on Yelp and Google, but, does FB filter suspicious reviews? This is the first I have heard of it (though, honestly, I so rarely hear anyone concerned about FB reviews).

What other reasons would cause the FB review not to show up?
 

Jac

Member
Joined
Mar 20, 2019
Messages
36
Could you private message me the link to reviews page/fb link .
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
272
Hey @HoosierBuff

I'm not aware of a review filter for Facebook. Does this business have other reviews showing? It's possible that they have the ratings option turned off...
 

pauieee

Member
Joined
Jun 20, 2019
Messages
22
Hi, I don't know if it helps, but I noticed that sometimes Facebook reviews show up the next day. I don't know if it's just me or what. I'm talking about new reviews.
 
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Eric Rohrback

Moderator
Joined
Oct 3, 2012
Messages
983
When logged into the page, do you see the recommendation/review at all? Where does it appear?
 
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HoosierBuff

Member
Joined
Dec 12, 2013
Messages
271
I think I'm on to something here:

1. I sent a review request via SMS
2. I clicked thru, and it asked me to login to FB (safari), but, I clicked on the option to go to the FB app
3. I logged in to the FB app, and interestingly, it offers the 1 to 5 star interface, not the recommendation that you see on the desktop
4. I left a review, it does not appear (however, when I did this same excercise yesterday and logged into safari, it did ask for a recommendation, and it did post my review).

So, I'm wondering if this is an issue with the FB app.
 
Joined
Oct 11, 2012
Messages
79
It sounds to me that the review generation tool is deep linking to the old pre ratings URL.

Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix.
 
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Jac

Member
Joined
Mar 20, 2019
Messages
36
It sounds to me that the review generation tool is deep linking to the old pre ratings URL.

Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix.


TRUE


Review system is changed recently. I can confirm it.
 

HoosierBuff

Member
Joined
Dec 12, 2013
Messages
271
I have updated the URL, and maybe that will fix it. I will try (odd, because it worked fine for me, but, it did not work for my client).

WEIRDER: the FB recommendations were coming through as FB visitor posts. . . which I totally thought was user error, but, I watched them do it, and it was not.

I will post back when I hear if this worked.
 
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