Texting Gone on Google My Business App?

KimW

Member
Joined
May 14, 2019
Messages
18
I enabled messaging a while back on my GMB app on my iPhone and it worked great. I still see messages within my app but when I try to help others enable it in their app, its not an option. I know its not available on desktop anymore (right?) but I thought it was still available in the GMB app on mobile. What am I missing?
 

KimW

Member
Joined
May 14, 2019
Messages
18
Hey Joy,

This time its for "Hearing Aid Store". And also for "Audiologists". I have quite a few business locations in my app and would like to enable messaging for everyone but I don't see any ability to. (They are all different businesses)
 

wedolocal

Member
Joined
Jun 30, 2015
Messages
3
Just curious, are there any other managers or business owners out there that find it ridiculous to help a client out with their GMB messaging feature or, you own a business and you need to respond to a customer on Google messenger and your only option is to whip your phone out and use the GMB app? Why is this not available via computer?
 

JoyHawkins

Administrator
Administrator
LocalU Faculty
Joined
Jul 18, 2012
Messages
3,376
@wedolocal - I tell my clients to set it up but we don't do it for them since it's basically impossible for an agency to use.

We've given Google the feedback many times that they need to integrate this into the API so 3rd party platforms can start utilizing it so hopefully, we'll see that in the future at some point.
 

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