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  1. #1
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    Beware of this potential problem

    I recently setup a customers Google listing for their new business and encountered a problem I think is worth sharing. After laying a foundation of citations and creating a website, I verified the Google listing and it went live. Shortly after that the listing was suspended and after contacting Google I found out that the reason was because I had posted on their website that they would be having a Grand Opening party in a few weeks.

    Google assumed that the business was not actually open to the public, but in fact they are and have been for weeks. After submitting photo proof, the listing is being restored, but the impression that they wouldn't be open until mid March ended up costing them a week or two of having the listing suspended.

    It is common in my experience for businesses to have a Grand Opening weeks after actually being open, but be careful about promoting a Grand Opening and make it clear that the business is actually already open.

    Hope that helps someone else avoid the same issue.

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  3. #2
    Member Since
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    Re: Beware of this potential problem

    Interesting. Great tip!

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    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Beware of this potential problem

    Thanks for sharing Michael. That's very good to know.
    Chris McCreery - Local SEO & Technology Strategist
    Circle on Google+ | Follow on Twitter

  5. #4
    Member Since
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    Re: Beware of this potential problem

    Thanks Michael!

    Yes it's true businesses that are not yet open to the public are not allowed to have a Place page.

    However what I'm surprised about is that someone even checked and went to the site. The fact we can't even get them to look at and remove blatant spam we've reported multiple times, yet they are checking new listings this carefully is surprising to me. But it's good if it cuts down on fake listings.

    But yes, good word of warning because sometimes company do have grand openings after the fact. BUT you would think they know that and would call to see if the business is open or not???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
    Member Since
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    Re: Beware of this potential problem

    Just curious if Google actually told you the issue was they thought you weren't open and that was the reason for suspension.

    There is also policy for G+ that states:

    Contests and Promotions
    Do not run contests, sweepstakes, or other such promotions directly on Google+, except by pre-approved means. For additional details about this policy, visit the Contests and Promotions Policy page.

    Wondering if perhaps they viewed your "Grand Opening Party" as a promotion of some sort.
    Chris McCreery - Local SEO & Technology Strategist
    Circle on Google+ | Follow on Twitter

  7. #6
    Member Since
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    Re: Beware of this potential problem

    Quote Originally Posted by Chris McCreery View Post
    Just curious if Google actually told you the issue was they thought you weren't open and that was the reason for suspension.

    There is also policy for G+ that states:

    Contests and Promotions
    Do not run contests, sweepstakes, or other such promotions directly on Google+, except by pre-approved means. For additional details about this policy, visit the Contests and Promotions Policy page.

    Wondering if perhaps they viewed your "Grand Opening Party" as a promotion of some sort.
    There was no promotion on the Google+ page, only on the blog of the website.

    One other factor that might have brought attention is that one of the practitioners created a false listing using her old business name and the new business phone number, which resulted in two listings with 2 business names using the same phone number. The listing I created was the correct listing and the practitioner corrected her listing. This might be what started the problem, but Google definitely told me that problem was the opening date.

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